How to get the repair of the Qosmio G30

Hello

I have a Toshiba Qosmio, and unfortunately it has hardware problems.
I did some troubleshooting and found that it was the graphics card. I brought my dealer because it is still under warranty.
They checked and said it was the graphics card in 30 seconds, so he sent him to these guys http://www.serviceexpress.com.au/services.aspx

After 2 weeks, I rang my dealer and he gave me the website and number of ICF so I could check on my computer. They did nothing so I sent them an email and they said that it was now a priority. After 1 week more I sent the email asking what was going on and they said that it was still a diagnosis.
After yet another week, it's 2 weeks to diagnose the problem, they say that we send parts and that it could take some time.

Now do not know if someone at Toshiba are affected by this, but I paid a lot of money for a laptop, that I couldn't user for more than 4 weeks now. As I couldn't find an e-mail address for a contact that I posted hear. I'm very frustrated because the computer itself is good, but I am satisfied with the service I receive.

I would be happy to receive an email from someone at Toshiba, to see if they think it's acceptable or that they would be happy to go without a computer here for 4 + weeks of time.

Thank you

Mark Eades

If you have a Qosmio G30 and if there is something wrong with the graphics card or motherboard then an authorised Toshiba partner should be able to help and it should repair it under warranty.

This is mentioned here on the Toshiba product update page:
http://EU.computers.Toshiba-Europe.com/-> download-> Product Updates & support

See article + Toshiba Qosmio G30 BIOS update and repair the GPU program. +

Welcome them

Tags: Toshiba

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