How to get thumbnail playmemories appears instead of the box empty

I don't see empty boxes instead of thumbnails of each video in the software PlayMemories. This had been happening regularly several months even after the installation of the latest versions.

The solution appears after a new software update to wait for the computer to catch up on the indexing of videos to make the thumbnails which does not seem to take probably hours on my computer. It would be great if somehow the software could transfer the previous index if she didn't have to go through the process of each update.

Tags: Sony Products

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