How to remove Bluetooth devices in double

Hardware: Acer Aspire 1410 Netbook under Windows 7 Home Premium, Iogear mini USB Bluetooth adapter (device working properly in Device Manager).

I am trying to pair a Bluetooth headset stereo Motorola Motorokr S9 - HD with the Acer's Netbook.

When I try to pair the headset, I see 2 of them in the Bluetooth Setup Wizard, select a device dialog box.  The helmet is never paired with the Netbook.  I guess it is because there are 2 of them.  How can I remove the two devices so that I can start fresh?

I spent several weeks trying to get this headset work with my Netbook.  The needs of S9 A2DP and AVRCP, which claims to support the Iogear BT adapter.  However, encouraging them to play well together seems almost impossible.  I am very frustrated.

TIA

Hi Tomasthanes,

In the link below, there are instructions on how to do to delete the bluetooth device (even though it says how to add :) in the title):

http://Windows.Microsoft.com/en-us/Windows7/add-a-Bluetooth-or-other-wireless-or-network-device-frequently-asked-questions

Also, have you tried to boot safe mode and remove it from there?  Here is some information on that as well:

http://Windows.Microsoft.com/en-us/Windows-Vista/diagnostic-tools-to-use-in-safe-mode

I hope this helps! Debra
Microsoft Answers Support Engineer
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Tags: Windows

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