How to remove the account from Ghost boot not valid

Hi, I've just updated from Vista to Windows 7. Now ofter powered, the first windows screen I see is a connection attempt has failed.  When I chose to change user, it gives me two options: a former user account that I had deleted several days ago and another one called "other users".  Is it only after registration on the other user through my personal one account, then choosing change user again, show my child user accounts.  I don't know how come directly to the account of the world.

Helpdesk Dell says I need to re - install the operating system, but I hope for more simple somehtin.

Thank you.

Hi again, I just connected to check for responses and saw the same problem several messages below.  I managed to remove the software from the Microsoft digital experience and it fixed the problem.  Much better than reinstalling everything from scratch.  Very good site.  Thank you

Tags: Windows

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