How to remove the old Hello msi file

make the misstake of trying to download the new itunes to message delete old Hello computer msi keep can someone help? PS also tried using itunes help they say that I'm not on the internet

It really helps to have the full error message.  It's not like if you pay by the letter questions posted in these forums.

Based on the almost total absence of information in your message, my guess is that your old iTunes installation has become corrupted, or partially deleted, and as a result, you cannot install the new version.

The simplest thing to do is just clean things, and then try again.

Used to have a tool just to do this, called the Windows Installer Microsoft Cleanup utility.  Apparently, however, when this tool has been used (I think with MS Office), removes sometimes more he was supposed to, and that's why Microsoft has removed the tool of its download servers.

The Windows Installer Cleanup utility is always available from http://majorgeeks.com/Windows_Installer_CleanUp_Utility_d4459.html , or you can use the free Revo Uninstaller.  Before using or the other of these tools, create a restore point from the system, backup the registry with C:\WINDOWS\ERUNT, or (if you can afford) creates a full disk image or a clone - just in case.

Here are the usual directions to perform a "clean installation" of iTunes, based on Support of Apple HT1926 article.

Go to control panel > Add/Remove programs
Remove these applications:
1 Apple Software Update
2. Apple Mobile Device Support
3 Hello
4 iPod for Windows (this may or may not exist, be it, it is not necessary, then we can remove it)
5 iTunes
6 QuickTime

Open my computer > C: > Program Files
Delete this files (if present)
1 iPod
2 iTunes
3 QuickTime

Empty your temp directory:
Open my computer > C: > Documents & Settings > username > Local Settings and delete the contents of the folder called "Temp".

If you don't see the local settings, enable hidden files:
Tools > Folder Options > view tab
Select Show Hidden Files & folder, and then click OK

Once this file is empty, restart the computer

[See note above regarding cleanup utility]
Download & install the Windows Installer Cleanup utility:
http://support.Microsoft.com/kb/290301/
Launch the utility: start > programs > Windows Installer Clean Up
Select one of the applications mentioned above and click on remove

Restart the computer
Download & reinstall iTunes from here: http://www.apple.com/itunes/download/

Tags: Windows

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