How to remove unwanted software

I have an iMac 2012 end El Capitan running.  My husband tried to install an update for Java or something like that.  Instead, he ended up a version outdated as well as 3 + files that is screwing up the computer.  The first is 'Advanced Mac Cleaner', although I removed everything that I could find this name, it will return on his own in the "library" folder  I erase it, I go through all the folders that have been recommended and remove all associated to this, but it always reappears in the library folder.

One was a sort of cloud of zip and the 3rd, I don't remember.  I had success in removing these 2 (I think).  Today, during a sort by mail, I got up a little pop window saying he advised me to install something.  I accidentally left it before writing what he says.  A little later, I had another window asking if I wanted more space on my computer.  I left Safari hoping that part of the question, but it wasn't. the winnow was always there and I show that no other application only open at the bottom of the screen.  So that this window go, I first need to click on it and press command + Q

How can I get rid of the "advanced cleaner Mac' for good?  How can I get rid of this annoying pop-up window?  How can I make sure that my system is free of junk?  And Yes, don't let her husband not using the computer again.

'Advanced Mac Cleaner' and 'Zipcloud' are often found together. They result from a 'cloud storage' service questionable who may have been offered as part of a fraudulent 'upgrade video player' or perhaps a Java updater all as fraudulent as you have described. Read Watch out for fake Adobe Flash 'installers' for some examples. The solution to your concern follows. Beware that this kind of threats are constantly changing, so if you are still experiencing problems please write for more specific instructions.

You have inadvertently installed adware. You don't need to download or install anything to fix.

Please see the Apple Support document: stop advertising windows pop-up and adware in Safari - Apple Support. 'Advanced Mac cleaner' will require by following the instructions in the document with the following changes or additions:

  • Under the section possibly delete other adware files, add the following to the list of files to remove:

~/Library/LaunchAgents/com.pcv.hlpramc.plist

  • In addition to the above file, you can find one containing the name 'jdibackup' or 'zipcloud '. If you find these names files delete them also.
  • Restart your Mac. Do not omit this step.
  • Then: repeat the instructions with the following two files:

~/Library/AdvancedMacCleaner

/Library/Application Support/amc

Note the difference in path names. One is preceded by the ~ (tilde), the other is not. As long as you use the method go to the folder , you will find files that need deleting.

  • Then:  (Apple menu) open System Preferences > users and groups > login items. If there is an entry in the list named 'Advanced Mac Cleaner' he remove the login items list by using the [-] (button below less).
  • Then: Open the Applications folder by using the menu go to the Finder > Applications. If there is a folder inside called "Advanced Mac Cleaner", drag it to the trash.
  • Finally: to empty the trash and restart your Mac.

For a description of how this can happen, how to avoid it in the future, and to the actions recommended Apple read How to install adware.

Tags: Mac

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