How to restore factory settings when Windows does not load?

I'm recovering from the laptop (Dell Inspiron N5010) friend who has been infected with a malware ransom (ICE Cyber Crime Center Backdoor.Win32.ZAccess.erds). I used the Kapersky rescue disc to remove the virus from the ransom but now Windows will not load and I suspect that the MBR has been affected.  At startup, the Dell logo appears and the window loading appears briefly, but then you have the 'blue screen of death' flashes and the cycle repeats.   The bsod error is:

A PROBLEM HAS BEEN DETECTED AND WINDOWS HAS BEEN SHUT DOWN TO AVOID DAMAGE

ON YOUR COMPUTER

IF THIS THE FIRST TIME YOU ' VE SEEN THIS STOP ERROR SCREE.

RESTART YOUR COMPUTER. IF THIS SCREEN APPEARS AGAIN, FOLLOW

THE FOLLOWING STEPS:

CHECK FOR VIRUSES ON YOUR COMPUTER. REMOVE ANY NEWLY INSTALLED

HARD DRIVES OR HARD DRIVE CONTROLLERS. CHECK THE HARD DRIVE

TO MAKE SURE THAT IT IS CORRECTLY CONFIGURED AND COMPLETED.

RUN CHKDISK /F TO CHECK FOR HARD DRIVE CORRUPTION, AND THEN RESTART YOUR COMPUTER.

TECHNICAL INFORMATION

STOP: 0X0000007B (0XF78D2524, 0XC0000034, 0X00000000, 0X00000000)

The F2 and F12 keys work, but the F8 key will not open the "Advanced Boot Options", so I can't to the "Restore Dell DataSafe and emergency Backup" or any other advanced option.  System Restore will not work either.

I ran chkdsk and sfc hard disk (via the Kapersky Rescue disk) and neither solved the problem.  Then I copied its data on the hard drive.

I would like to restore the laptop to factory settings (assuming that it would be better to reinstall Windows because the drivers Dell would be included already?).   There is a folder on the hard disk called "emergency" and contains a Backup*.exe file and several Backup*.dsb files.

Is given this scenario, possible to restore to factory settings?  Or am I forced to reinstall Windows from scratch?

What version of Windows?

7b error message indicates the operation SATA (SATA Mode) setting got changed in the BIOS Setup or possibly the hard drive may be roasted.

Restart, and then press F2 before Windows starts to load to open the BIOS Setup. Look for the option SATA or SATA Mode operation (models name it differently).  I don't see the BIOS screen options in the online manual, but the options for this parameter can be: RAID, AHCI or RAID Autodetect / ATA. Post back and we say exactly what options are available and how she got now.

If you are in the BIOS Setup, also find the Boot Sequence option and make sure that the internal hard drive is ranked first on the list. If it is not first, move it to all first, save the changes and exit the installation program. See if it boots now.

If you reinstall Windows by using a Windows Dell reinstall drive, you should not ask for the product key. It should install automatically by itself. HOWEVER, you will need to have the product keys for all the other apps that you want on this system, for example Microsoft Office, so make sure that you have the product keys and the floppies to install before you clean the hard drive.

Tags: Dell Software

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