How to solve "Download error" not corrected by removing the files AAMUpdater and OOBE

Hello

I spent several hours today to try to fix the access to my CC apps for photographers (LR and PS), without result. Initially, everything worked fine until I was logged in as administrator, but trying to use creative cloud as a standard user on my laptop, I get a "Download error" message in the part CC App, inviting me to "Reload request" which of course does not work. I searched on the Internet and various forums on how to do this and found a page on the Adobe site help who instructed me to remove the AAMUpdater files and OOBE in the Adobe User-specific directory into account, I did (it took me a while to understand how, because first I could not remove the OOBE folder). Once I had done that, and after you disable my Norton Internet Security and MalwareBytes protections, I restarted the desktop application Cloud Creative, logged into my account and hope to find my LR and PS Apps that I know are on my computer, since I had them used in the Admin session, with no success. The same error message ""Download error"/"Reload the application"is displayed, and by clicking on the button reload the Application has no effect.» I'm really weary about this, more so than at the same time, I have the same problem when you sign in as an administrator. If nothing works anymore. Help, please! Moreover, I tried to start a conversation with the assistance of Adobe service, got a number, but then nothing happened.

Please visit: FAQ: what should I do if I have a subscription, but my application acts as if I had a trial?

If you have tried all of these suggestions, please contact support for assistance:

FAQ: How to contact Adobe for support?

Tags: Adobe

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