How to solve this problem: we encountered the following problems: creative cloud desktop cannot be installed. (Error code: 1).

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• I download creative cloud but I can't open it, it gives me a massage ' we encountered the following problems: creative cloud desktop cannot be installed. " (Error code: 1) ".

  I download creative cloud but I can't open it, it gives me a massage ' we encountered the following problems: creative cloud desktop cannot be installed. " (Error code: 1) ".

  Hi Wojood,

  You can follow the article: error: "unable to install". Creative Cloud Desktop which will allow to get this issue fixed.

  Let us know if you face more problems with this.

  Thank you

  Yann Arora

• Error message "we encountered the following problems: creative cloud desktop cannot be installed.

  I have the Creative Suite 6 Design and Web Premium.  The applied Application Manager updates day at CS6 Licanse perpetual products, but did not recognize that I have a new subscription creative cloud for Phoroshop and Lightroom.  When you try to install Creative Cloud Desktop, the installation fails with no further details other than the above error message.

  System 8.1 Win, 3770 Intel Quad Core CPU, 32 GB memory, 2 Toshiba 3 to drive HARD SATA 3 configured as RAID 1. .  System works CS 6 no problem. Having disabled the Antivirus and firewall, cleared the cache on IE 10, closed all browsers after CC Office starts to download. CC Office does not appear in the win 8, but appears on the PC in Program Files (x 86), but I do not see an executable.

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  Message body, we encountered the following problems:

  Cannot install creative cloud office

  Appreciate any assistance.

  Hi BillC29,

  Welcome to the community,

  Try these steps and let us know if it helps:

  • Download and run the creative cloud cleaning tool: http://www.adobe.com/support/contact/cscleanertool.html
  • Run the creative Cloud Cleaner tool and choose option 3 and then option 1 to complete the cleaning process.
  • Once done rename OOBE folder these places to OOBE.old

  Windows: C:\Program Files (x 86) \Common Files\Adobe

  C:\Users\ (UserName) \AppData\Local\Adobe

  • Restart Windows
  • Download Creative Cloud via https://creative.adobe.com/products/creative-cloud
  • Launch the creative cloud.

  -Pierre

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