How to uninstall a program in Add/Remove programs which does not list the option "Change/Remove.

> I'm trying to uninstall and reinstall my HP printer.

> In my Add/Remove Programs list, there are several HP programs listed and I started to remove them (has done this in the past with no problems).

> The last of them, I clicked on delete does not give me the options to 'Change/Remove '. The program is called "HP PSC700 Series" and seems to be the main

part of the installed software - it is a 243Mbs size.

What I tried:

> I have reinstalled the printer from the CD program in the hope that it can replace every thing and then I could uninstall correctly - that didn't work.

> Look in C:\Program Files - there was no Hewlett Packard folder

> Look in the start menu > all programs - there was a list of Hewlett Packard who has expanded the. When extended out, he said "empty folder".

> Posted the problem on the HP Forum twice in two months, got no response.

> Learned how to remove the registry keys under "Software" in HKEY Local Machine and HKEY Current User. Also under HKEY USERS > default > Software.

None of this has worked.

> Gave a link to a family member to Support MS - "How to manually remove programs from the Add/Remove tool" I followed these instructions and

the program remains still present in Add/Remove programs.

Does anyone know how I can remove this program that has no program folder, no registry keys, but still works? I can still print from this computer, but cannot access the HP Director (a function to scan, print, clean & align print head, etc.), which is what started this process of trying to uninstall/reinstall the program.

Any help would be greatly appreciated...

Photo TakerYN

My system is;

Dell Dimension 4550

Windows XP Pro w/SP-3 (version 2002)

Of photo TakerYN...

This message can be considered "solved!" I was finally able to remove the program with the HP disk. I tried to reinstall (overwrite) the program, but I received a message that the installer has detected that the program is already installed. I wanted to try it manually, so I 'opened' the disc, you click on "setup" and received the same message. At this point, I was ready to try anything and noticed the "Launcher" icon and thought, what the heck, can't hurt to try at this stage, so I clicked it. I wasn't expecting the screen, I had, who said that it would be to uninstall the program. I thought it was too good to be true and easy way (after all), but after that it's over, I checked my Add/Remove programs and my 'problem' program was gone.

Thought I would post this so anyone who might encounter the same problem can try this.

Photo TakerYN

Tags: Windows

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