How to update the codec on laptop computer 2 open my files downloaded from the camcorder

I recently bought a Sony HDR-TG7VE camcorder and have downloaded the software for it on my laptop, but I am not able to open the files after uploading video clips on my laptop.

I contacted Sony and they said there is a problem with my laptop and I need to contact Toshiba to update the Codec.

The message I get is "Windows cannot open this file. To open this file, windows needs to know what program you want to use to open it. Windows can go online to search automatically, or you can manually select from a list of programs installed on your computer.
What do you do - use the web service to find the appropriate program
-Select a program from a list of installed programs.

I use windows vista business 32-bit operating system.

The camcorder is an HD camcorder.

It's really irresponsible response this manufacturer, cam.
They offer products and they need to take care of you with that. It is logical that the recorded files should be open on every desktop or laptop PCs.
According to their logic everyone who ACE this cam and who want to watch movies on PC should contact PC manufacturers support. It's really crazy.

I don't know anything about this cam but normally you should have a few dist software with software that can help you to watch the movies or perhaps to convert files in other format and watch movies with standard players like Windows media player or VLC player.

Tags: Toshiba

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