How will I know if my computer has been compromised by a scammer to phone?

My boss's mother got a call from scam you call Microsoft: your computer has a virus. They convinced her that they were trying to help. She turned on her computer and did a few things, then she felt uncomfortable and hung toward the top of the phone. How do I know if its system is in trouble. They advised him to shut down the computer. What can do us?

Hello

Avoid scams to phone for tech support
http://www.Microsoft.com/security/online-privacy/avoid-phone-scams.aspx

Its a total scam. Uninstall their software and then perform a system restore before you install.
Change all your sensitive passwords at all sites - e-mail, Bank, credit cards and others. (Do not
on the computer compromise and it would be better to do it on the phone or in person.)

You can even restore your system to factory fresh to make sure their software violates not
your security. (Ways to re - install Windows Clean - removing everything on the backup drive so all the data
before hand.)

====================================================================
====================================================================

In the United States, you can contact the FBI, Attorney general, the police authorities and consumer
Watch groups. Arm yourself with knowledge.

The Internet Crime Complaint Center (IC3) is a partnership between the Federal Bureau of Investigation
(FBI) and the National White Collar Crime Center (NW3C), funded in part by the Bureau of Justice Assistance
(BJA).
http://www.ic3.gov/complaint/default.aspx

No, Microsoft wouldn't you not solicited. Or they would know if errors exist on your
computer. So that's the fraud or scams to get your money or worse to steal your identity.

Do not fall for the fake phone Tech Support
http://blogs.msdn.com/b/securitytipstalk/archive/2010/03/09/Don-t-fall-for-phony-phone-tech-support.aspx

Avoid scams that use the Microsoft name fraudulently - Microsoft is not unsolicited
phone calls to help you fix your computer
http://www.Microsoft.com/protect/fraud/phishing/msName.aspx

Scams and hoaxes
http://support.Microsoft.com/contactus/cu_sc_virsec_master?ws=support#tab3

Microsoft Support Center consumer
https://consumersecuritysupport.Microsoft.com/default.aspx?altbrand=true&SD=GN&ln=en-us&St=1&wfxredirect=1&gssnb=1

Microsoft technical support
http://support.Microsoft.com/contactus/?ws=support#TAB0

Microsoft - contact technical support
http://Windows.Microsoft.com/en-us/Windows/help/contact-support

===========================================================
===========================================================

Follow these steps carefully:

If you need search malware here's my recommendations - they will allow you to
scrutiny and the withdrawal without ending up with a load of spyware programs running
resident who can cause as many questions as the malware and may be more difficult to detect as the
cause.

No one program cannot be used to detect and remove any malware. Added that often easy
to detect malicious software often comes with a much harder to detect and remove the payload. Then
its best to be thorough than paying the high price later now too. Check with them to one
extreme overkill point and then run the cleaning only when you are sure that the system is clean.

It can be made repeatedly in Mode safe - F8 tap that you start, however, you must also run
the regular windows when you can.

TDSSKiller.exe. - Download the desktop - so go ahead and right-click on it - RUN AS ADMIN
It will display all the infections in the report after you run - if it will not run changed the name of
TDSSKiller.exe to tdsskiller.com. If she finds something or not does not mean that you should not
check with the other methods below.
http://support.Kaspersky.com/viruses/solutions?QID=208280684

Download malwarebytes and scan with it, run MRT and add Prevx to be sure that he is gone.
(If Rootkits run UnHackMe)

Download - SAVE - go to where you put it-right on - click RUN AS ADMIN

Malwarebytes - free
http://www.Malwarebytes.org/products/malwarebytes_free

SuperAntiSpyware Portable Scanner - free
http://www.SUPERAntiSpyware.com/portablescanner.HTML?tag=SAS_HOMEPAGE

Run the malware removal tool from Microsoft

Start - type in the search box-> find MRT top - right on - click RUN AS ADMIN.

You should get this tool and its updates via Windows updates - if necessary, you can
Download it here.

Download - SAVE - go to where you put it-right on - click RUN AS ADMIN
(Then run MRT as shown above.)

Microsoft Malicious - 32-bit removal tool
http://www.Microsoft.com/downloads/details.aspx?FamilyId=AD724AE0-E72D-4F54-9AB3-75B8EB148356&displaylang=en

Microsoft Malicious removal tool - 64 bit
http://www.Microsoft.com/downloads/details.aspx?FamilyId=585D2BDE-367F-495e-94E7-6349F4EFFC74&displaylang=en

also install Prevx to be sure that it is all gone.

Download - SAVE - go to where you put it-right on - click RUN AS ADMIN

Prevx - Home - free - small, fast, exceptional CLOUD protection, working with others
security programs. It is a single scanner, VERY EFFICIENT, if it finds something to come back
here or use Google to see how to remove.
http://www.prevx.com/   <-->
http://info.prevx.com/downloadcsi.asp?prevx=Y  <-->

Choice of PCmag editor - Prevx-
http://www.PCMag.com/Article2/0, 2817,2346862,00.asp

Try the demo version of Hitman Pro:

Hitman Pro is a second scanner reviews, designed to save your computer from malicious software
(viruses, Trojans, rootkits, etc.). who infected your computer despite safe
what you have done (such as antivirus, firewall, etc.).
http://www.SurfRight.nl/en/hitmanpro

--------------------------------------------------------

If necessary here are some free online scanners to help the

http://www.eset.com/onlinescan/

-----------------------------------

Original version is now replaced by the Microsoft Safety Scanner
http://OneCare.live.com/site/en-us/default.htm

Microsoft safety scanner
http://www.Microsoft.com/security/scanner/en-us/default.aspx

----------------------------------

http://www.Kaspersky.com/virusscanner

Other tests free online
http://www.Google.com/search?hl=en&source=HP&q=antivirus+free+online+scan&AQ=f&OQ=&AQI=G1

--------------------------------------------------------

After the removal of malicious programs:

Also follow these steps for the General corruption of cleaning and repair/replace damaged/missing
system files.

Run DiskCleanup - start - all programs - Accessories - System Tools - Disk Cleanup

RUN - type in the box-

sfc/scannow

Then run checkdisk (chkdsk).

RUN - type in the box-

Chkdsk /f /r

-----------------------------------------------------------------------

If we find Rootkits use this thread and other suggestions. (Run UnHackMe)

http://social.answers.Microsoft.com/forums/en-us/InternetExplorer/thread/a8f665f0-C793-441A-a5b9-54b7e1e7a5a4/

================================

For extreme cases:

Norton Power Eraser - eliminates deeply embedded and difficult to remove crimeware
This traditional antivirus analysis does not always detect. Because the Norton Power Eraser
uses aggressive methods to detect these threats, there is a risk that it can select some
legitimate programs for removal. You should use this tool very carefully and only after
you have exhausted other options.
http://us.Norton.com/support/DIY/index.jsp

================================

If you are in North America, visit the Microsoft Solution Center and antivirus security for resources and tools to keep your PC safe and healthy.  If you have problems with the installation of the update itself, visit the Microsoft Update Support for resources and tools to keep your PC updated with the latest updates. See http://www.microsoft.com/protect/support/default.mspx for more details. For
international information, see your subsidiary local Support site.

Microsoft support - Virus and Security Solution Center
http://support.Microsoft.com/contactus/cu_sc_virsec_master?ws=support#TAB0

I hope this helps.

Rob Brown - Microsoft MVP<- profile="" -="" windows="" expert="" -="" consumer="" :="" bicycle="" -="" mark="" twain="" said="" it="">

Tags: Windows

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    Prevx - Home - free - small, fast, exceptional CLOUD protection, working with other security programs.
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    http://www.prevx.com/   <-->
    http://info.prevx.com/downloadcsi.asp  <-->

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    --------------------------------------------------------

    If necessary here are some free online scanners to help the

    http://www.eset.com/onlinescan/

    -----------------------------------

    Original version is now replaced by the Microsoft Safety Scanner
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    http://www.Microsoft.com/security/scanner/en-us/default.aspx

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    --------------------------------------------------------

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    RUN - type in the box-

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    -----------------------------------------------------------------------

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