HP 1000-1b09AU Notebook PC: touch pad problem

I have a problem with my touch pad. I just opened my laptop and I was surprised that its no longer works. What should I do? I am currently using a usb mouse. I am a newby user laptop so I hope someone can help me, thanks.

I use HP 1000-1b09AU Notebook PC.


Dear customer,

Welcome and thanks for posting your question on the Forum of Support HP

Looks like you are facing problems with the Touchpad of your laptop
We will surely help you with this

Steps to drain the static charge and load the BIOS default settings to solve the problem
Step 01. Turn off the laptop

Step 02. Disconnect the power/AC adapter and also remove the battery too

Step 03. Press and hold the power button of the laptop for a minute

Step 04. Now re - insert the battery back in and plug again the power supply/adapter

Step 05. Start Notepad and keep pressing the F10 key during startup to access the BIOS

Step 06. Once you get the BIOS, please press F5 to load the default Installer for BIOS

Step 07. Now press ESC/ESC. Save Changes and Exit - Yes

Step 08. Now, please wait until the unit load the Windows operating system

Now please re - install the drivers for touchpad of HP Web site in order to solve the problem

Hope this helps, for other queries in response to the post and feel free to join us again

* Click on Thumbs Up white on the left to say thank you *.

Make it easier for others to find solutions by checking a response "Accept as Solution" if it solves your problem.

Thank you
Although I am an employee of HP, I speak for myself and not for HP

Tags: Notebooks

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