HP 15.6 laptop "touch screen: laptop stuck in the loop of continuous factory reset

I brought a laptop that has been the view at Sam model yesterday.  I tried to do a factory reset, but once he gets to "Windows Setup" it makes a continuous loop.  It will start at 64% go to 100%, then restart.  When it turns on, it is always 'Windows Installer' and goes right to 64% and then 100%, then restart.  I started at 22:45 (28/07/2016) last night and it's always the same.

What can I do to stop the program?

Hey @GwenC,

Please try the steps prescribed by my colleague. The path to resolution would play a HP System Recovery. You can learn more about this process here. If you have not already created a recovery media, I advise you to contact our technical support team here: (contact) / 10282847/model https://support.hp.com/us-en/contact-hp/product/HP-Pavilion-Gaming-15-ak100-Notebook-/10402445

The alternative who get the computers at the point of purchase for a trade (if you are still in their chronology of return).

I hope this helps. Good luck!

Tags: Notebooks

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