HP 15-ac152sa laptop: wifi tab disappears from the network settings menu. Unable to connect to wifi

I bought a new laptop. I connected to the WiFi network with no problems the first time. I have downloaded Microsoft office 2016 (home and student). The next time I turned on the laptop, the icon WiFi in the corner of the screen says "no connection available.

On the tab "network and internet". There is no tab for WiFi. Initially, I managed to fix it by clicking on the 'network card', 'properties' and on the 'power management' tab, I unchecked the box indicating "allow the computer to turn off this device to save power. This fixed the problem... until the next time I turned on the laptop. It's the same thing and I am unable to connect to internet via WiFi.

The single adapter in the list here is "Realtek PCI-e FE family controller #2". Still unable to connect to WiFi... Still no WiFi tab under settings "network and internet". Help, please!

So, the problem was finally solved (fingers crossed!).

Yes, the Internet access worked perfectly every time when it is connected through the Ethernet cable. Ultimately I phoned the helpline. They checked for the new driver updates (these have been already updated), restored the BIOS remotely and then restored the device to the factory settings. Start of the fault still took place intermittently. This indicates a hardware problem, and the unit was sent for repair.

The idea was that when the WiFi did not work, the WiFi card wasn't physically visiable in the list of available adapters, nor has the Bluetooth adapter. Apparently in this device, the Bluetooth and WiFi functions are on the same network adapter and apparently those elements should not disappear from the list of available adapters. So the fact that they disappeared together intermittently indicated a hardware problem with the card.

Now that I got my laptop back and I think that the WiFicard has been replaced. Hoping all is well now and I hope this post helps someone else.

Thanks hp for fast and wonderful customer service.

Sarah

Tags: Notebooks

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