HP 15-AF006AX: USB 2.0 port does not work

Similar Questions

• USB 3.0 port does not work at the speed of the USB 3

  When I plug in my external hard drive seagate-freeagent I get this message: "this USB mass storage device can transfer information faster if you connect it to a superspeeed USB 3.0 port» The computer has 3 USB ports, but none of them are the insert blue plastic that are supposed to have usb ports 3.

  I want TO Ultrabook 4-1043cl I thought has USB 3.0 on this subject. According to these specifications, it must have 2 usb3 and 1 usb2.

  http://support.HP.com/us-en/document/c03367057

  My computer corresponds to the form above. The 2 usb ports on the left have a small "ss", painted between the 2 of them. A usb port on the right has a small lightning bolt painted there. As I said earlier, none of them have the blue plastic insert. I get the same message "this transfer faster if connected to usb 3.0...» When I connect the external hard drive to one of the 3 usb ports. All ports to transfer data, connect to disks, goodies, etc. They just don't transfer to 3.0 speeds.

  I am running Windows 7, not windows 8 and I keep windows up-to-date.

  I found this post talks about a Texas Instruments XHCI controller faulty, but my controller is an Intel USB 3.0 Host Controller stretch.

  http://support.HP.com/us-en/document/c01893385

  So I wonder why the usb 3 seems to work and how to operate?

  Thanks for any help you can give.

  Hello

  You won't lose me. I'm probably in a different time zone you are.  I live in Europe.

  If you still have the unknown device follow these steps:

  Open Windows Explorer and locate the SWSetup folder.

  Expand the folder, find the sp56724 folder and double-click it to open it.

  This is where the driver for the device unknown (USB 3.0 host controller should be).

  Call the Device Manager.

  Right click on the unknown device and select Update driver software.

  In the next window, select browser my computer for driver software.

  Now, you can choose to let the operating system locate the software or the path to the sp56724 folder yourself. In both cases, ensure that a signed driver is selected.

• Usb and Ethernet port does not work after update of windows 8.

  Hello

  I have a new HP laptop, and two days later the window updates automatically and my USB and Ethernet port stopped working. I returned it and got a new laptop and it is same thing. every couple of days that he update and refresh back to the old settings without losing my documents. I can't keep install my apps every two days after the update. Please let me know what I can do to update without having this same problem. If there is anything I can do so I have to return the laptop.

  Ben.

  Hi Ben,

  You can install the Windows updates manually by changing the settings of Windows updates.

  1. Open Windows Update in Control Panel by dragging it from the right edge of the screen, typeSearch (or, if you are using a mouse, pointing to the top right of the screen, move the pointer of the mouse down and then clickingSearch), get into Windows Update in the search box, by typing or clicking onsettings and then type or by clicking install optional updates.

  2. In the left pane, tap or click change settings.

  3. Under important updates, click the following option:

     Download updates but let me choose whether to install them.

  4. Under recommended updates, select the give me updates in the same way I receive important updates recommended , and then click OK.

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  Hello

  I updgrade my OS from windows 7 starter edition to now a windows 7 home basic 32-bit usb port does not work is the (only) in the left near card reader sd and lan.
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  Thank you

  Paulo

  If everything is OK and right drivers all USB ports should work. You cannot install the drivers for each port separately and force one of them to work properly. On this machine, all three ports are the same USB2.0 ports.

  Try reinstalling the chipset utility.

  By the way: two other ports work well, right?

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  It shows a yellow exclamation mark on my system.

  I try so many ways, including the recovering auto troubleshooting, formatting and system he could not work.
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  The webcam and the wireless card no more.
  This boot problem after a storm in my area some time ago.

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  Hello

  > This problem start after a storm in my area some time ago.

  Because other devices don't work properly and because procedure didn t get it back help you solve this problem, I think that the problem is related to the hardware malfunction possibly that the motherboard was hit by lightning, which would explain the problems

  I think you should ask the maintainer authorized Toshiba in your country to check the motherboard.

  But in my opinion, that the warranty does not cover the issues of environmental impact maybe your household insurance could help you

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  I suspect an incompatibility with the EC and the sine of dongle USB EL strengthened using third kexts. They must be signed, and so a softer update for the dongle is probably necessary.

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  Hello

  There is not much to do
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  I worked with a team of online crash analysis and they had update me of the BIOS. That fixed the problem and the HDMI port is now working again. For those of you who have the same problem, go to http://ftp.hp.com/pub/softpaq/sp48501-49000/sp48953.exe .

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• HDMI port does not work after you refresh the computer.

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• M40-265 - 2 of 3 USB ports does not work

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  Since yesterday, I have my Toshiba Satellite M40-265.

  My problem is 2/3 ports USB does not work.
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  Just plug the device into the left USB port, if they will be recognised by windows xp home.

  Any ideas what's wrong with my laptop?

  CU,

  GG

  Hi Gerold,

  It looks like a hardware problem with your USB port. Visually check the ports that do not work and you should see a central plastic ankle against which should be four strips of copper fitting. Make sure that none of the tapes is twisted or damaged, it is quite common for one or several of them have been accidentally bent out of position or ankle Central plastic must be broken.

  Kind regards

• Satellite Pro 6100: USB port does not work after the return of the mode "Eve"

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  The restart afret optical mouse connected to the USB port does not illuminate and the XP system displays the error message on the device not recognized on USB port.

  Plug the mouse on or off doesn't change anything. Only restart helps.

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  It's very strange, but it will be interesting to see if the same problem persists with other USB devices. Can you test and post again on the results?

• HP DV7 ENVY: USB 2.0 Port does not

  Hello

  I have a DV7 HP ENVY with 3 - USB 3.0 ports and 1 - USB 2.0 port. The USB 3.0 ports are working well but USB 2.0 does not work. When you plug a USB stick to the USB 2.0 port power led on the memory stick lights up but the led data is not. The computer does not at all to the inserted USB memory. The USB works fine in other 3.0 ports. I tried also to connect other USB devices, and it's the same thing. They work well on USB 3.0 ports, but nothing happens when you connect to a USB 2.0 port.

  I was looking at the USB drivers in Device Manager and haven't noticed anything that seems strange.

  I have run the system test diagnostic USB to start the system and got the following codes:

  Failure ID: 9BXQGK-6JK858-QFPK0K-8D0G03

  Product ID: C1W26EA #UUW

  No idea if this is a hardware or software failure?

  Hi @pefre,

  Welcome to the HP Forums! I read your post and wanted to help.

  I understand that the USB 2.0 port has failed on your laptop. According to the fault code 9BXQGK-6JK858-QFPK0K-8D0G03 you officer, I got following results:

  ID Tag9BXQGK-6JK858-QFPK0K-8D0G03 failure

  ChecksumOK

  16/06/Date2016 of test

  Failure Code434

  Device

  Communications

  Includes

  GPS, HUB, Modem, network, map network drive, PCI, PCMCIA, Switch, USB card

  Error message

  Failure of USB (not specified)

  It seems that there is a hardware failure with the USB port.

  Is your laptop still under warranty? If so, please contact support phone HP load a repair:

  Please the following link http://www.hp.com/contacthp allows you to create a folder for your problem and contact HP. If you do not live in the United States / Canada, please click on the link http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html to get contact information for your region.

  Please let me know if that solves the problem by marking this message as "accept as a Solution.  To simply say thank you, click the thumb upward below!   If you need more assistance let me know and I will gladly do everything I can to help. Thank you.

  Kind regards