HP 15 - f014wm Notebook PC: Bluetooth does not

HP 15-f014wm laptop

Product # J2X64UA #AB

Please bare with me because it's a long story.

When I bought this laptop for over a year (brand new) it had Windows top 8.1.  In July of last year, I've upgraded to Windows 10 (and all that it bugs...) (LOL)!  I lost my Bluetooth function among other function.  Since then, I had reset this computer and upgrade to Windows 10 almost twice the last just a few days.  I had many conversations with Microsoft and HP read all sorts of forums found things that I had to try to solve the problem without success.

Now come on last lap my Bluetooth icon is back in the notifications, but is not listed in Device Manager or in the settings.  I went to the course on the HP site and got the drivers for Bluetooth (Bluetooth of Ralink MediaTek software most MediaTek Ralink Wireless LAN Adapter).  This software is on my computer at the moment, but it seems just sitting there taking up space.

After installing the software I've tried hang up of my phone (which is Bluetooth and using a USB sync cable), but it would not pick up my camera for some reason any.

I hope and pray that I can get information on how to solve this problem!

Thanks in advance!

Hello:

In fact, there is nothing wrong with your PC.

It never came with built-in bluetooth, that's why it does not work.

Here is the link to the product for your model specifications page.

http://support.HP.com/us-en/product/HP-15-F000-notebook-PC-series/7137590/model/7334938/document/c04398713/?SKU=J2X64UA

If it came with built-in bluetooth, this feature would have been listed with the 802.11b/g/n 1 x 1 wireless WLAN connectivity Specifications.

The parts for your mobile list confirms it as it shows, it comes with a Realtek RTL8188EE 802.11bg / n 1 x 1 WiFi adapter.

http://PartSurfer.HP.com/search.aspx?SearchText=J2X64UA

It is a single band wireless card that has no network bluetooth chip.

If you want only the bluetooth, the best thing to do to forge be to buy an external usb bluetooth adapter.

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