HP 15-g094sa Notebook PC: short hard drive DST check failure

The Quick Test system returns a result of:

Short hard drive DST Check: failure

Failure ID: PGFB13-7JP81S-XD7WL1-60VN03

Do I need a new hard drive?  He's still on warranty. Bought in the UK but for the moment in the Middle East.  What to do next?

Thank you

Miker1

Hi @MikerP!

I'm sorry to say this, but the 24-character error codes indicates a drive failure, which means that the drive is defective and must be replaced.

You always have access to the data stored on the disk? If you do, then save as much information as possible and look for a replacement drive. If the product is still under warranty, you can contact support, but in case you have no guarantee and you would like a guide to replacing the hard drive yourself – please let me know.

I hope this helps and good luck!

Tags: Notebooks

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    Although I am an employee of HP, I speak for myself and not for HP

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