HP 15 j137tx - Cyberlink photodirector fail to start

Hi, I have a HP ENVY 15 - j137tx, accompanying the cyberlink photodirector. He worked all very well, but then I updated via the portal of hp assistant and now it just won't load.

I have reintsalled through hp recovery, but still it won't start. I tried to uninstall and I can't even uninstall it through the Control Panel Add or rem prao.

It is said

Error number: 0 x 80040702

DESC: could not load the DLL: RegKey64Bit

Hi rteepu,

Welcome to the HP Support Forums, I hope you enjoy your experience! To help you get the most out of the Forums of HP, I would like to draw your attention to the Guide of the Forums HP first time here? Learn how to publish and more.

I see that you're having trouble with your Cyberlink PhotoDirector. I did some research in the error number and it occurs generally when the original program was not properly removed. On this third-party site , the original poster benrymer has got a solution using a third party program designed to uninstall and remove programs. As it is not software HP I can't recommend it fully, but it seems to be the only solution other then messing around with the registry.

You can also try to use CCleaner because it cleans up temporary files and also includes a registry cleaner. I use this program on my personal computer at home and it's free to download.  Another option is to try installing directly rather then using the HP Recovery Manager.  Here's the Software from Cyberlink PhotoDirector.

Thank you

Tags: Notebooks

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