HP 15 laptop: hard disk failure
Hello. IM in a State of panic. I need my computer to school ifx. I went to market and all that it does to blue screens and says the smart player is a failure. Then when I do the test drive DART he gives me this number
HARD DRIVE 1: failure
FAILURE ID: QCQBHF-7B77LL-XD7V6K-60AGO3
Im stuck. I did everything and it does not start. He'll just go to the blue screen and if I do something it turns off. Please help someone.
Hello
Unfortunately to say: most of the time the 24 tank failure id indicates the drive is defective and must be replaced. It is still under warranry? In the affirmative, please call HP for a replacement.
In the United States:
http://WWW8.HP.com/us/en/contact-HP/phone-assist.html#section1
or the HP technical support: 800-474-6836. If you do not live in the United States / Canada region please click the link below to get help from your region number.
http://welcome.HP.com/country/W1/en/contact_us.html
Kind regards.
Tags: Notebooks
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Welcome to the Forums of HP Support! It's a good place to find the help you need, other users, the HP experts and other members of the support staff. I understand that your computer does not start successfully, and you found a Smart Drive 301 error code. I'm happy to help you with this.
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If your system is relatively new and may be covered by the warranty, or if you wish to fix with HP for the guarantee system, you can call in hotline to make these arrangements. In this case, please use the following http://www.hp.com/contacthp and create a folder for your question and contact HP. If you do not live in the United States / Canada, please click on the link below to get contact information for your region.
http://WWW8.HP.com/us/en/contact-HP/WW-phone-assist.htmlOtherwise you can look at a replacement hard drive yourself. If you have a set of recovery media, then you already have a factory image HP, which allows you to put in place a new hard drive with your original operating system. If is no longer, you have a set or did not have a set of recovery media, so you can see if there are not yet available for your model.
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> Help me please.
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a few descryption
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