HP 15 laptop: hard disk failure

Hello. IM in a State of panic. I need my computer to school ifx. I went to market and all that it does to blue screens and says the smart player is a failure. Then when I do the test drive DART he gives me this number

HARD DRIVE 1: failure

FAILURE ID: QCQBHF-7B77LL-XD7V6K-60AGO3

Im stuck. I did everything and it does not start. He'll just go to the blue screen and if I do something it turns off. Please help someone.

Hello

Unfortunately to say: most of the time the 24 tank failure id indicates the drive is defective and must be replaced. It is still under warranry? In the affirmative, please call HP for a replacement.

In the United States:

http://WWW8.HP.com/us/en/contact-HP/phone-assist.html#section1

or the HP technical support: 800-474-6836. If you do not live in the United States / Canada region please click the link below to get help from your region number.

http://welcome.HP.com/country/W1/en/contact_us.html

Kind regards.

Tags: Notebooks

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