HP 15 laptop: problem with the touchpad and the key "stuck."

Last weekend, I have an irritating problem with my HP 15 laptop. Bought two years ago and upgrades to Windows 10 a year ago.
First of all, my touchpad started to not work properly. It "freezes" and I can't use it until I click the ESC key, but it doesn't last and "freezes" again a few seconds later. Then, everytime I open a window where there is a text box (Start menu, edge browser, Control Panel, etc.), the number 5 is entered automatically and permanently, as if the button 5 has been blocked. I did a quick check and button 5 do not seem physically stuck.
Yesterday, I restored the system to the factory settings, so I'm back to 8.1 for Windows and then upgraded to Windows 10. Everything seems to work fine, but this morning, the problem was back. Is there something I can do? What is the problem caused by Windows 10 or the computer? Should I restore it to Windows 8.1? Everything worked great til last weekend, I don't know what that was.
Thank you in advance for your help!


Welcome to the HP support community @gouch3.

I understand that you have a problem with the keyboard and the touchpad on your laptop from HP 15.

Have you tried to use a keyboard external and mouse at all?

Have you tried to go to Safe Mode to see if the problems persist in there?

Have you tried to perform a material or forced reset Reset?

Did you do a test of material?

Have you updated your drivers?

gouch3 wrote:

... Is there something I can do? What is the problem caused by Windows 10 or the computer? Should I restore it to Windows 8.1? Everything worked great til last weekend, I don't know what that was.

It could be a driver problem to be able to look at that for you, I need your model number. I wish I could give you an answer or not, but at this point without the troubleshooting results and the model number, it is difficult for me to say.

I can say that if everything works in point 8.1 of Windows without problem, the driver TROUBLESHOOTING is a great place to start. Please try to follow these steps for the keyboard and the touchpad of troubleshooting:

  • Beginning
  • Search for Device Manager
  • Search results, open Device Manager.
  • Click on display
  • Show hidden devices.
  • Click the arrow next to keyboards.
  • Right click on the name of the keyboard device.
  • Select uninstall.
  • Continue deleting the names of devices in the category keyboards until the feature of all the names have been uninstalled.
  • Restart the laptop twice.


  • Type of research, "Device Manager."
  • Click on Device Manager,
  • Expand mice and other pointing devices.
  • Right click on the TouchPad,
  • Click on uninstall.
  • Restart the computer laptop twice,
  • Reinstall the TouchPad card.

I found a document of troubleshooting for you to try also called Portable keyboard troubleshooting. Please be sure to follow the steps described in this document.

The best document I have for TouchPad problems is the use and troubleshooting of the TouchPad and ClickPad document. 

Here is a link to the HP Support Assistant, if you need it. Just download and run the application and it will help with the software and drivers that need to put up-to-date.

This is a great question other clients may also be questioned. When we came to a resolution, please share what has worked for you with others by marking this post as an acceptable Solution. If you want to show appreciation for my efforts today, please take a second to click the Thumbs Up button below.

If you need assistance, I would be more than happy to continue to help you. Please re-post with the results of the resolution of the problems. Could you please also provide your model number (How can I find my model number or product number?)

Thank you!

Tags: Notebooks

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