HP 15 laptop: touch screen has stopped working

I have a HP TouchSmart laptop computer model 15-f010wm, product number J8A22UA #ABA, 8.1 with Bing 64-bit Windows.

The first day of the 3-4, I used this computer it worked like a charm. I loved. Now a few times touchscreen will work for about 5 min and then stops or does not work. When it stops working, I get a pop up in the lower right corner that says: the last USB device not recognized USB device you connected to this computer has malfunctioned, and the window does not recognize. (I have not plugged anything in this computer but except the power cord)  When this happens and you go to Device Manager sometimes, there will be a yellow! triangle under the Human Interface Devices drop down and some times yellow! triangle will be under Universal Serial Bus controllers list down. And if you go to they system screen line Pen and touch passes to no. Pen or press enter is available for this view.

I tried to do a system restore. Also, I did a test fast system and a comprehensive system. The results have been the primary battery check ok and all the others said past. And of course I can't make the screen test because the touch screen does not work.

Please help me with this. My computer was a gift, my other is really old and was ready for an upgrade. I've never had problem with HP before.

Hi @Jen81 ,

Thank you for visiting the Forums HP's Support and welcome. Please contact our technical support at the 800-474-6836. If you do not live in the United States / Canada region, please click on the link for the number of support in your region. They will be happy to help you immediately.

Thank you.

Tags: Notebooks

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