HP 15: movies and videos

When I try to watch netflix on my computer or even videos on the internet, the screen turns green and I can't hear what's playing, but I can't. How can I solve this problem?

Hello

If you are using Internet Explorer, try the following.

Open an Internet Explorer window.

Hold down the alt key and press x, and then select Internet Options.

Select the Advanced tab, enter a check mark in the box "made software use instead of GPU rendering', then click on apply then Ok to save this change.

Close all the open Internet Explorer Windows, and then try to play a video.

********************************************************************

If you are using another browser, or the above does not correct the problem, perform the following procedure.

Start a video game.

Right-click on the video (green screen), and then select settings.

Remove the tick from the box "Enable hardware acceleration", and then click Close.

Refresh the current page, and see if the video is now Ok.

If this does not work, try a new installation of the plugin flash/ActiveX as follows.

First, download the Flash uninstall utility on the link below and save it in your downloads folder.

Flash Player Uninstaller.

Once the download is complete, close all the browser windows, open your downloads folder and run the program uninstaller.  After this has completed, restart the laptop.

When windows has reloaded, download and install the latest version of Adobe Flash. Note: You can deselect the option to include McAfee Security Scan Plus before downloading.

When the installation is complete, restart the laptop.

Kind regards

DP - K

Tags: Notebooks

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