HP 15-N297SA: crackling when watching videos but only on some user names

My daughters both experience a serious cracking sound when listening to music or watching videos.  When I login, the sound seems to work well.  Is this possible?  Surely if there is a problem with the speakers/sound on the laptop, it would be the same for all users?

I checked for audio updates via Device Manager, and we already have the latest versions.  I tried to find and fix audio playback problems, but he finds no problems.

My laptop is less than a year.  I'm not a genius of tech suggestions in plain English IT wouldn't appreciated.

I use McAfee Livesafe and all scans are up-to-date and not showing any problems.

Hi @Clairceg

Thank you for visiting the Forums HP's Support and Welcome.Thank you for the very detailed information very useful. I looked in your question about your HP Pavilion Notebook 15 - n297sa and the sound popping or cracking. Here is a document on troubleshooting the sounds for the user profile that has the crackling.

This happens in the profile when they are listening to a CD?

What browser do you use? I would check to make sure that the browser is up-to-date.

Hope this helps you.

Thank you.

Tags: Notebooks

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