HP 15 Notebook: Mute light does not turn off!

Hey so been having this problem with my light on the button mute. It does not turn off. I checked to see if the volume works and it makes. Mute works but the light just stays on. Help!

Hello

Try the following.

Download Realtek HD Audio Installer on the link below and save it in your downloads folder.

http://ftp.HP.com/pub/SoftPaq/sp72501-73000/sp72968.exe

When finished, press and hold the Windows key and press R

In the run window, type devmgmt.msc and press to enter.

In Device Manager, expand sound, video and game controllers.  Right click on the Realtek device and select uninstall - also, you should get a command prompt to delete the current driver, check the box allow this and then proceed to uninstall.

When you are finished, download and reinstall the Chipset driver at the following link.

http://ftp.HP.com/pub/SoftPaq/sp72001-72500/sp72183.exe

When the reinstallation of Chipset is finished, stop the laptop.

Disconnect the power adapter and remove the battery.  Press and hold the Power button for 30 seconds.  Reinsert the battery and plug in the AC adapter.

Robinet tap away at the key esc that you start the computer to launch the Start Menu, and then select f10 to open the bios menu.  Press f9 to load the default values (sometimes it is f5, but the menu below indicates the correct key), use the arrow keys to select 'Yes' and press ENTER.  Press f10 to save the setting and still use the arrow keys to select 'Yes' and press on enter.

When windows has reloaded, open your download folder, right click on the installer of Realtek and select "Run as Administrator" to launch the installation.  Once this done, reboot the laptop and let windows load completely for a few minutes before checking.

Kind regards

DP - K

Tags: Notebooks

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