HP 15 Notebook: Wifi does, said feature WiFi is turned off when it is, in fact, on?

My wifi suddenly turned off, when I troubleshooted it says that wireless capability is turned off and when I went to turn it on, it was already activated. I tried many things including updating almost everything, but nothing seems to work. Help.

Hi @Elexia,

Nice day. Forums can accommodate you! Is a great place to find resolutions. I read the post about wifi, HP 15 laptop connectivity problems. I'll be happy to help you here.

Impressive work on diagnosing the problem properly and perform troubleshooting before asking your question on the forums of HP. Kudos to you on this point. It is a privilege to work with tech-savvy and technically competent customers like you and we greatly appreciate your business with HP and it's a real pleasure to help you here.

First off the power we need to properly diagnose if the problem is hardware or software partners.

For clarity and to help you the best I would need more information in this regard.

Please provide the model # complete computer.

  • When there is this first begin?
  • Any hardware changes were made such as changing the router or modem?
  • Has it started after any update an application or software? (windows, HP or other applications such as security applications)

If the event is recent, you might want to try a system restore to a work date known well before the problem occurred. Link for restore: http://support.hp.com/us-en/document/c03327545

If it does not please visit these links to help: http://support.hp.com/us-en/product/HP-15-Notebook-PC-series/8499326/model/8942890/document/c04649175/

Link 2: http://answers.microsoft.com/en-us/windows/forum/windows_10-windows_store/windows-10-wireless-capability-is-turn-off/18d989f9-bf2e-4477-b361-52a6ba4b88b3

Link 3: http://h30434.www3.hp.com/t5/Notebook-Wireless-and-Networking/Common-fixes-for-wireless-connectivity-issues/m-p/4831601/highlight/true#M86871

Link 4: https://support.microsoft.com/en-in/help/10741/windows-10-fix-network-connection-issues#network-problems=windows-8&v1h=win8tab1&v2h=win7tab1&v3h=winvistatab1&v4h=winxptab1

If none of these work, please use a wired Ethernet cable and update the bios, the chipset and Wi - Fi drivers from this link: http://hp.com/drivers that relate to your computer.

As a last resort, please save all your data and run a recovery system to factory default this link: http://support.hp.com/in-en/document/c04758961

I hope this helps. I would like to know how this happens. I really hope that the problem is solved without hassle and the unit works very well. Please reach out for questions and I'll be there for you help.

Just to say thank youPlease click the ' Thumbs Up ' button to give a Kudos to appreciate my efforts to help me. If it helps, Please mark this "accepted Solution" because it will help many other people with the same problem to get it resolved without hassle.

Now carefully and have a wonderful week ahead.

Tags: Notebooks

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