HP 15-r002se: USB port does not

I have a problem with my laptop [HP 15-r002se] all three 3 usb ports do not work, or even detect that something is plugged, I tried techniques to conquer the problem by the system of formatting and reinstalling windows 8 32-bit where I found myself without success, because I can't able to get compatible drivers of troubleshooting. Then I go to the usb ports even on windows 7 64 bit does not. and finally, format and install windows 10 64-bit, I downloaded the drivers from hp website, but unfortunately when I run the downloaded software sometimes nothing appears either to the pop-up a message on the error or continuation and sometimes it shows this kind of error after it finished extracting

Finally with the help of pilots pack that I managed to install all required drivers but finally arrived with NO SUCCESS, yet neither the operation of the usb port. Here is the screenshot of my device manager.

Please, I seriously need your help to solve this problem, because I am a student, I can afford to buy another laptop earlier

Hi @Mustapha_Musa,

I read your message and please try the following steps. A brilliant work has been done by trying these steps. Kudos to you on this point. It's a problem of clear material with the device. The USB ports are defective, the motherboard should be replaced. you will need to contact HP telephone support on this subject for the machine.

HP technical support are available by clicking on the following link:

http://h22207.www2.HP.com/us-en/?openCLC=true

(1) once the page opens, please select the country in which you are located. Then enter your model of HP on the right number.

(2) then choose "Contact the Support" tab at the top and scroll to the bottom of the page "HP Support - contact" to fill out the form with your details.

(3) Once finished, click the "Show Options" at the bottom right.

(4) Finally, scroll to the bottom of the page and select "Get a phone number." A file number and telephone number will now fill for you.

The workaround, for now, is the following: If you have a USB port on the device that works, then you could buy a USB port extender and connect it to the port good work.

Then you connect other devices to the USB port extender. This way multiple devices may still be connected to the computer.

Just to say thank youPlease click the ' Thumbs Up 'button to appreciate my efforts. If it helps, Please mark this "accepted Solution".

Thank you and have a great week ahead.

Tags: Notebooks

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