HP 15-r011na: laptop turns off when it is attached cable ca

Hi, I recently picked up the upgrade of Windows 10 and since then have had problems with the laptop switching power, do not know if it is related to Windows 10 but seems a coincidence!  When I got close I use the power on the screen completely closes the button and the laptop.  When I turn it on it's ok, if I have the AC cable disconnected (i.e. using battery power) but if I have the AC cable the screen goes off, but then goes black and seems to have turned off again, and I have to press the power button to put on the.  Also, if I connect the cable so that the laptop is on it goes black immediately, and if I delete it the screen comes alive again.  Can someone tell me what's going on that I have no idea about these things, and it makes me absolutely crazy!  I would really appreciate some advice please.

Hi @Greenjack67 ,

Thank you for visiting the HP Forums! A place where you can find solutions for your problems with the help of the community!

I stumbled upon your post on the laptop and wanted to help you! I looked in your question about your laptop 15-r011na HP TouchSmart and the laptop turns off when it is attached cable ca. Here is a link to test and calibrate your battery for Windows 10.

Note Remove all USB devices. Disconnect all devices of non-essential, as these can cause some problems.

Plug the power supply directly into a different wall outlet. Do not connect it a power strip, surge arrester, or secondary power source as this could cause and issue.

You can try to use the Windows Update Troubleshooter to fix updates that do not come through Windows 10.  Please restart the laptop twice to make sure that all updates are completed!

Here is a document that shows how update the drivers that do not work correctly with Windows 10.

I hope this helps.

Thank you.

Tags: Notebooks

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