HP 15-r211na: network drivers not install it so impossible to connect wirelessly to the internet

I just bought the HP notebook 15-r211na and cannot install the network drivers.

Initially, the network drivers do not appear to be installed on the laptop as when I went to the device, under 'Network adapters' Manager, the only thing that he was 'Realtek PCle FE Family Controller.

Since then, I have connected the laptop to my router via an ethernet cable and tried to download and install six network drivers on the site of hp for this laptop, but this did not succeed because it made no difference.

I did it by using the following link: http://support.hp.com/gb-en/drivers/selfservice/hp-15-r200-notebook-pc-series/7486447/model/7633564

Do you have any ideas on what to do next?

Thanks in advance.

You are the very welcome.

If your laptop is still under warranty, contact HP technical support to the country that you live in the link below.

http://WWW8.HP.com/us/en/contact-HP/WW-contact-us.html

While I'm not a training or trade PC repair technology, your screenshot shows no evidence of any material without wire being installed - with or without a driver.

The most likely cause would be the wireless card has failed and must be replaced.

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