HP 15r249tu: Bluetooth does not work

A few days back, I bought an HP 15r249tu laptop. I downloaded the drivers from the hp site to another model that the drivers of my model was not available. While all the other drivers work, but two problems are there.

1 Bluetooth does not work. My device cannot find other bluetooth devices of neighbor as speakers or mobile phones.

2. After installing the audio driver, there is a problem with my webcam. It works only when I turn off the sound recording. If the audio recording is turned on, it cannot capture video.

Please, help me in this two numbers.

Concerning

Maty.

Hi @Amlan1988,

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I understand that a few days ago you bought the HP 15r249tu and have installed the drivers for a different model and you encounter a problem with your web camera and Bluetooth.

Here is a link to HP for laptop - 15-r249tu , who has recommended drivers and software for Windows 7, so I'm unusure why you were unable to locate them. Please install drivers and software there is.  The HP Support Assistant asssit you can acquire these.

Have you run the troubleshooting tool of Windows for the Webcam and Bluetooth?

If for some reason you are not in Windows 7, as shown, you can change the operating system as Windows 8 and 10 are also included.

Here is a link to HP laptop, the touch and PC AiO - Webcam troubleshooting (Windows 7) to help the Webcam.

They can help you with your Bluetooth problem.  HP Notebook PC - troubleshoot Bluetooth.

If you are still experiencing a problem with your Bluetooth, try the following steps.

Step 1. Go to Device Manager
Step 2. Right click on "Bluetooth device" you want
Step 3. Select "update driver software... »
Step 4. Choose "Browse my computer for driver software".
Step 5. Choose "Let Me pick from a list of drivers for devices on my computer.
Step 6. Select "Ports (COM & LPT)"
Step 7. Select "Microsoft" to the list of "manufacturers".
Step 8. Finally select "Standard series via a Bluetooth connection.

If you are unable to connect to a Bluetooth device, try the following:

Step 1. Search for 'Change device' in the start menu in Windows 8.
Step 2. Click on where it says change device installation settings.
Step 3. Select No, let me choose what to do option.
Step 4. Check the automatically get the device app option
Step 5. Click on save changes to save the settings that you select

So, you can try this

Step 1: Go to RUN (Windows Logo + R) and type "services.msc" and Enter
Step 2: Now find 'Bluetooth Support Service' and double click it
Step 3: Now click on the Log on tab and type "Local Service" without the quotes
Step 4. Click on "account".
Step 5: Now remove any authorization of passwords the password field blank
Step 6: Below the upper left title should be a hyperlink 'Start' click

You can also view tab management power and unchecked the box "allow the computer to turn off this device to save power".

With what is such a recent purchase, you can contact HP support for assistance. They can connect to your computer remotely to help overcome the problems.

To say thank you for answering please click the icon below thumbs up .

If do this it provided a solution, please tell people in choosing the solution provided allowing others to locate it more easily.

Good luck!

Tags: Notebooks

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