HP 18-5110 All in One: Blank Screen after sign in

I've got the unboxed appliance Monday and everything worked well on setup. Yesterday I logged, the HP logo appeared, the computer is going through the motions but my screen is empty. Periodically the boxes located in telling me that I'm connected wireless, but it's not office. I can ctrl alt delete and restart. Yesterday evening to restart computer has several updates, but the screen is still blank. I tried to unplug the unit, the power button. I pumped F8 followed the steps in this forum and still nothing. I have made ESC and F2 and carried out the tests on the hardware, diagnosis, and everything came back with "past". Are there suggestions more or do I just a loser?

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Hello

Try this and let me know.

Boot the computer normally and log.

Black screen, hold down the ctrl and alt keys and press delete.

Select Task Manager.

At the bottom left, select details (if it is not already selected).

Click in the header of column Nsoul to organize the processes in alphabetical order.

Look for an entry called to run once Wrapper (RunOnce.exe) - If you see it listed, right-click on it and select end task.

The office is now show?

Kind regards

DP - K

Tags: HP Desktops

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