HP 2000 - 2d24dx

So... since I upgraded from 8.0 to 8.1 im having this error, in which my screen is literally black and freezes the courses, or the Task Manager or help cmd, his freezes.

If I unplug my graphics driver in safe mode, I can access my phone normally, but when I re-enable this driver, my laptop goes down, I tried to update my graphics card manually, but he comes to help ata all.

I thank in advance, hope there is a solution for this problem

Hi ChazCreed,

We are approaching the end of our options here. You can try to use the Restore Point Windows should be created automatically when you updated to Windows 8.1 to return to Windows 8 and try to update again.

If it does not or you do not want to try this option, then your next step would be to contact HP. You can contact HP Total Care at 1-800-474-6836 North America or start here if you live outside of North America.

Thank you

Tags: Notebooks

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