HP 2000-2d29DX laptop PC: keyboard problem

Hello guys,.

I have recently encountered problems with my keyboard and touchpad. But first I turn to the most pressing is the keyboard problem. Sometimes, when I booted my computer a few keys alphabet such as r, o, m (seemingly random keys) do not respond. This problem started with my arrow keys but since moved other keys. I tried to reset my PC that did not help much, so I uninstalled the keyboard driver via the thinking Device Manager I easily find a nd downlaoad and install new drivers from HP support or elsewhere. So the problem, I could not find the drivers for my computer, I searched for the last 2 days and I am always unsuccessful and very frustrated, I can't use my keyboard and now I do all my typing via the on screen keyboard, very taxing to say the least. Help, please. Thank you!

Hi there @Orlando-Okwayo,

Thank you for joining the Forums HP's Support and welcome! It is a great place to ask questions, find solutions and get help from others in the community! I read your post on the Forums of HP Support. I wanted to join you and help! I understand that the keyboard does not work on your laptop of HP 2000-2d29DX. You mentioned that some of your keys on keyboard do not respond.

Please follow these steps in troubleshooting provided:

  • Beginning
  • Search for Device Manager
  • Search results, open Device Manager.
  • Click on display
  • Show hidden devices.
  • Click the arrow next to keyboards.
  • Right click on the name of the keyboard device.
  • Select uninstall.
  • Continue deleting the names of devices in the category keyboards until the feature of all the names have been uninstalled.
  • Restart the laptop twice.

I found a document of troubleshooting for you to try called Portable keyboard troubleshooting.

Here is a link to the HP Support Assistant, if you need it. Simply download and run the application and it will help with the software and drivers on your system that need updated. I looked at your page HP 2000 - 2d29DX Notebook PC (ENERGY STAR) - software and drivers and I don't see any drivers for Windows 10.

Another option for you would be to restore to a previous Point before this happened. He must put it without losing anything.

Please let me know if I answered your question by clicking the "Thumbs up" if the troubleshooting in this post steps solves the problem for you please click on the button "Accept as Solution" . This will allow to the others is that present the same problem a solution also. If you need assistance, I would be more than happy to continue to help you. Please just re-post with the results of the resolution of the problems.

Thank you!

Tags: Notebooks

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