HP 2000: Synaptics Touchpad driver trouble (installed but does not appear in Device Manager)
I had a problem with my touchpad for months. The synaptics touchpad driver is installed but the touchpad does not work and does not appear in either (just my external mouse) Device Manager. . I tried various troubleshooting methods, but none worked. Any help would be a lot for me. Thanks (in advance).
PROGRAMS AND FEATURES
DEVICE MANAGER
Hi @decyferme,
Welcome to the HP Forums!
It's a great place to find answers and suggestions!
You have the best experience in the HP forum, I would like to draw your attention to the Guide of the HP Forums.
How can I find my model number or product number?
I understand that you had a problem with the touchpad for months because it is not responding. Although the driver is listed in programs and features in the Device Manager is not listed.
Have you checked for virus and malware?
Have you done all Windows updates?
Have you tried to run the troubleshooter in Windows?
Did you run HP Support Assistant to facilitate updates of HP?
First you would try this step. Some models, you can enable or disable the touchpad by double clicking on the top left corner of the touch pad. Please see if it is applicable for you.
Then in Device Manager, view hidden devices and search the hardware changes see if the touchpad now will be seen.
Here is a link to the HP laptops - use and troubleshooting of the TouchPad and ClickPad (Windows 8) that should help you too.
To say thank you for the reply, please click on the thumbs upwards the button below.
If this gave a solution for you, please choose the solution provided to help others to find.
Good luck!
Tags: Notebooks
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