HP 250 g3: impossible to format laptop

Hello, I need help please!

Yesterday, I bought a hp 250 g3 without operating system and I'll have much trouble after format.

I have windows 7 ultimate x 64 disc, but after much cleaned formats successfully I can't install hp drivers.

I have downloaded all drivers on the hp support site and when I use a usb key to save it on my new laptop stick is not recognizable! I also tried several different sticks but all are the same, laptop can not recognize anything and I can't install drivers.

The other big problem is when I plug in an ethernet cable to connect the laptop to the internet is no longer recognizable. I can't connect to the internet with a wi - fi also because the drivers are missing.

Please help me find a solution, I never had a problem like that, why hp sells laptops freedos if I can't put the drivers inside.

Sorry for my bad English, I'm writing correctly. Thanks in advance for any help.

Hello

Thanks for posting in the Forum from HP Support. Welcome!

I'm sorry to hear about your problem.

Provider like HP sell most of the computers with the operating system preinstalled. When the person buys a machine with no OS, they are supposed to know how to install the drivers and how to set up their machine with the desired OS.

The USB key can be broken (highly unlikely) or insert you in a port (Cap) for which the drivers are not installed. Windows doesn't know what to do with them. You could also be inserted the USB into USB v3 port (if any)?

Solutuons-> burn the drivers on CD/DVD and insert the support for the laptop. Transfer the files and install ALL drivers.

Finally, apply all Windows including optional updates. I checked, and your model includes CD/DVD device.

You can also read this article-> http://support.hp.com/emea_middle_east-en/product/HP-Pavilion-15-p100-Notebook-PC-series/7234915/model/7492581/document/bph07165/

Please, feel free to post again if you have any questions. Please, give your feedback.

Tags: Notebooks

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