HP 3050 j610: wireless printing problem withhp3050j610a all-in-one.

I have been scanning and printing documents regularly. one day during the analysis of a doc a message flashed on the computer screen that there was a communication problem between the computer and all in a printer.it persists over and over again.

He had no problem with impression then.

as advised by the media, I downloaded a link . http://169.254.152.74 and saved as a favorite and he used every time I had to analyze.

yesterday it stopped opening.

Contact support who advised me to support responsible link.down to print and scan doctor and solved the problem of scanning and it turned into a printing problem. print a test page, it does not print a document.

After encountering conflict driver down load of troubleshooting, I was informed to uninstall the drivers and the use of the CD that came with the product.i did. without success. scanning is ok.

However, questions have been confirmed to have been solved by the doctor tool but is not printing. not even the test page. There is no abras to low ink.

I double clicked on the printer icon when and as advised by the tools, without result.

I use a laptop sony vaio e series with win7 os.

Please help me solve the problem.

Hello @casia15 and welcome to the Forums of HP, I hope you enjoy your experience!

I see that you have problems printing.  I would try to help!

First of all, I would say uninstalling the software of the printer.

Once it is uninstalled, I suggest you put your system in clean boot mode in the configuration of Microsoft.  You can do this by following this document: How to perform a clean boot in Windows.

Once the computer is in clean boot mode, I would suggest to reinstall the HP printer install wizard for Windows.

Good luck and please let me know the results of your troubleshooting operations. Thanks for posting on the HP Forums!

Tags: HP Printers

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