HP 3055: HP 3055

After years of trouble free service, my 3055 HP will not print. (It will always copy).  I get a '79' error that says it's a firmware issue. Electric bike does not help.  I have tried downloading the firmware of HP thought a re - install might work, but my computer says it doesn't have the application needed to open the document "3052 - 55fw_all_20120924.rfu.  When I followed a link to the Apple App store I don't know what to look for.

Does anyone have any suggestions on how to open it, or if yes may even do some good?

Thank you

Hey there @megamyth

Thanks for posting on the HP Forums!

I would be happy to provide you with some suggestions that can help solve the problem!  If the printer is able to copy with the errors then the working material and your chances looking for a software problem.  You mentioned you tried an update and re - install the software.  To install the update of the firmware you will need a computer with a Windows operating system.  Unfortunately the update of the firmware is not developed to run on Mac OS X 10.6.

You can also try scanning using the program called picture Capture.  You can locate the transfer of images in the folder of the Application on the Mac.  Once you have opened a Capture of Image, you should be able to select your printer on the left side of the window.  The scanner is probably located under 'shared '.  Once the scanner is selected, you should have options down the right side of the analysis window.  Try to Capture of Image scanning.

I suggest you uninstall the HP software once more. Once the software uninstalled I recommended to perform a "repair disk permissions" on your Mac.  A repair disk permissions is a utility built into the operating system Mac designed to detect and resolve problems or errors.  It will also improve the performance of the computer and can remove the color wheel.  After that permission to repair disc is finished, reboot your Mac computer and re-install the software.

To uninstall the software HP click here: uninstall the HP software

To perform a repair authorization disk click here: run the repair disk permissions

To download the HP software, click here: HP Deskjet full feature software and drivers

After the installation I recommend that you check the software updates on the Mac. To search for software updates, click the icon "Apple" to the left and click on 'Software Update '.  Installation and updates HP and printer. After the update, you must restart the computer.

If please, after back and let me know how it goes.

Tags: HP Printers

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