HP 3522 printer/Scan issues

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• HP Envy 4502: Wireless printing/scanning issues

  Hello

  I brought a new printer two weeks ago, it is a HP Envy 4502. It works very well and I have no real problem. I set up and connected to my wireless router to be able to print and scan wireless.

  There is a slight problem, when I turned on my printer it connects but when I try to print or scan, that he says that he can not connected, but on my printer there is a blue light to show that it is connected to the network. When this happens, I keep looking for networks again, re - connect to our, and then type the password and then when I go to scan or print it works fine. But I have to keep doing this. I put it up to our router and it connects very well... but it won't scan or print... I have to re - enter our password to get the printer to print or scan.

  Any guys help?

  Hello @Diana90!

  Thanks for getting back to me so fast!

  With the additional information that you have provided I'm sure I know what the problem is.

  Your printer is not like your computer, in the sense that it will not re - connect to your network automatically once it has lost connection. The printer technology isn't quite as sophisticated. The printer will be held right on the wireless settings that you entered and assume that it is still connected. If you disable the router off, the printer is always kept on the parameters he used before. He will not ask a new IP address once the router is switched on again.

  I hope that all makes sense.

  The good news is, you can solve the problem by simply turning off your printer front to turn off the router, and give then the router all the time needed for a start back up when you turn it on, before you turn on the printer.

  Hope this helps!

  Thanks again for posting!

  

• HP C410a printer scan issues

  I have a HP C410a printer all-in-one.  I desperately need to scan documents on my computer.  When I try to scan from the printer, I get an error message that says: "problem of Scan.  Try to start the scan of the computer.  The problem is I do not have my HP printer icon on my desktop and do not know how to get it back, so I can not scan from my computer.  Help, please!

  Greetings!

  I think you are facing problems of digitization, this could be because of the printer SW is not available.

  Try to install the SW of the printer by using link below:

  First of all uninstall if incorrectly installed

  http://support.HP.com/us-en/document/c02259020

  Then, install

  http://support.HP.com/us-en/document/c01952985

• DeskJet 3522 printing scanning copy: hp dj 3522 disconnects wireless network when the printer is turned off

  I have the above printer.  As indicated, it disconnects from the network when it is off.  I have a Westell A90 750014, MAC, disabled filtering router, the printer has been added in the MAC filter table, and in the wireless station status is listed as "associates".  When I reconnect once disconnected from the network, I am able to reconnect using the simple push button config method.  Can someone tell me a way to feel connected to the wireless network.  Thank you very much for your help.

  Hi @scotty1963

  I understand that you have problems with your printers wireless function despite all your efforts. I'm sorry to hear that, but it will certainly do everything I can to help

  Please use the following document to solve the problem and I would like to know the results of your efforts; The printer keeps Wi-Fi connection.

  I hope this helps.

• HPOfficejet Pro 8620: Lockout admin and can not only restore factory settings no printing, scanning or fax

  HPOfficejet Pro 8620

  Once the upgrade to the last of my printer Mac security bug fix didn't work, printing, scanning or fax, tried to fix more than once as resinstalling followed etc. software instructions.  Then accidentally disabled the settings and now when I try to reset it or add printer returns Web services disabled etc. or feature was locled by your administrator, which is me... Help because I need it for work...

  You do one of 2 things @Chelle007, you can reset the printer back to the factory settings and set up again, or you can connect the printer to the computer or router Ethernet cable and use the wired IP address to access the Web integrated (Embedded Web Server) server. If you choose to install an Ethernet cable, go to the network settings on the front panel of the printer to get the IP address. Enter the IP address in a Web browser, and when the printer page opens, you can go to settings. You will be able to reactivate it. Please do not forget to select each element one at a time instead of select allow all, because if you turn on all you will lock the front panel.

  If you are unable to do so, or rather do the simple reset check your Inbox for instructions.

  I'll send you a PM (private Message), but before I do, please see the HP Privacy Statement.

  This privacy statement informs you of our privacy practices and the choices you can make about the way information about you and your online activity is collected and how that information is used. This statement is available on our homepage at the bottom of each web page of HP and HP.com.

  There are a growing number of messages in this forum and elsewhere in the internet with the steps to do a reset on different printers.  Reset to will sometimes fix problems, so resetting is not the issue.

  A few resets require you to enter key combinations to open special menus on your printer that you were supposed to never access.  These special menus are used by developers and staff support for debugging of problems, but they are not intended for inexperienced users and can have unexpected results.  A wrong button push and you might no longer have a printer, but rather an expensive paper weight.  On top of that, if you happen to the 'brick' the printer in this way, it is considered as customer induced damage and voids the warranty automatically. These resets are only intended to be distributed and used as a last resort and under the direct instruction of a representative of the HP technical support. They should not be made lightly!

  Printer resets: What You Should Know by @Bob_Headrick

  Please check the little envelope on the upper right of the forums page to check your Inbox of Forums.

  

  If one of the methods I suggested the problem, please click on accept as Solution below my post so that others can easily find what worked for you. Thank you.

• HP Deskjet 1050: HP Deskjet 1050 print, scan, copy error

  Bula sir / maam,.

  It comes from Fiji,

  We used the HP Deskjet 1050 since 2010 until yesterday (25/11/2015), now (26/11/2015) is not printing, copying or scanning.

  Yesterday, I cleaned the bottom of the prnter (printer side), then all of the ink came out almost everywhere. Cleaned, changed (new) the two cylinders and it worked well.

  This morning all the printer lights are flashing (low in ink & so the witness of the paper). Could ' t print, photocopy or scan anything. When I opened the front of the printer check ink, the slotter of ink is not to stop in the Middle than usuall.

  When you try to SNA off-line the following note appears.

  

  Kindly need your advice on what I can do to solve this problem.

  Vinaka...

  Hi @Sevanaia in Fiji! I'd love to help you with your Deskjet 1050.

  Looks like you have had to face some problems all at once. Performing printing and Scan doctor could help. HP printing and doctor Scan is a free utility (tool) that allows to quickly resolve problems printing, scanning and connectivity, including but not limited to:

  • Connectivity:

    USB: Check that the USB connection from your computer to the HP product works properly.

    Network: Verifies that the network connection between your computer and your network is working properly.

  • Device Status Test: checks the errors of the device, such as paper, paper jams, stands transport and paper issues and provides instructions to resolve the error.

  • Driver: checks the driver missing or corrupt files.

  • Device Manager: check the problems in Device Manager that could prevent printing.

  • Device online: check if the product has been suspended or put in offline and then sets the State back in line if necessary.

  • Print queue: checks and clears pending print jobs in the print queue (a newspaper for printing waiting to print).

  • Port Match: check the port settings for the HP product.

  • Device conflicts: check the conflicts with other drivers, such as the other brands of printers.

  • Ink issues: check the cartridges and the ink levels for issues that affect the print quality.

  • Print settings: check and adjust the print quality settings.

  • Test print: print a test page for the assessment of the print quality and provides options for cleaning and if necessary print head alignment.

  • Scan tests: check the scanning mechanism, drivers, and registry entries.

  Source: try the HP Print and Scan Doctor for Windows

  Click here to download and run the print and Scan Doctor > > www.hp.com/go/tools

  If this does not resolve the problem, after back and let me know if there are all the symbols except the Green checkmarks and what they are next of course. The key is not always easy to find that the key and the box are both in a green circle.

  • If you see only the Green checkmarks (), the tool did not find any problem.

  • If you see green sides (), the utility identified a problem and fix it automatically.

• If you see yellow exclamation points (), the test failed and requires monitoring of the user, but the step was ignored.

• If you see a red X (), follow the onscreen instructions to fix the problem.

Thanks, I look forward to hearing back on your part.

• HP ENVY 5660: Connected printer & print desktop PC and tablet. Print & Scan doctor says he is not and cannot be.

  A couple of weeks ago, we changed Internet providers & I plugged our devices (desktop, tablets, phones & printer) in the new system.  We now have AT & T U-verse with a cable of optical fiber to a hub not far from our House & a circuit dedicated copper from there to the router/gateway. They claim that we have a regular service of Mgbps 18.

  Everything seems to work very well. We had anything drop and do not cause any problems. However, our range of printers HP says that it is connected to the Internet. It provides all the correct information and it works very well in our devices. But the Asus desktop computer insisted that the printer is offline, even if I print documents from him. Today, Windows did an update and when I checked the update report that he said he could not update the printer because it is in offline mode and it will not be printed. Then I printed something again.

  This update failure is my real problem. When I checked in the settings in Windows 10 on the desktop, it also insisted that the printer is offline. So I clicked on the icon of the application for the Print & Scan doctor. He also insisted the printer is not connected and that it is unable to connect from the Internet. Yet once again, the printer prints despite this reported disconnection.

  I don't know if the printer is actually updated even if update report says that it is not. I have had no problem since the printer from the reconnect the devices and printer or the update today. After I've done 4 or 5 tries to install the software with printing & Scan app, I checked in the settings of Windows 10 and again, he has insisted that the printer is offline.

  However, earlier, I checked in the settings, printers and scanners again in 10 Windows on the computer from Asus desktop & for the first time it reports "Series of 5660 HP ENVY (network)" & "Serial number (5660 HP ENVY series)" as the customs declaration.  The first says that it cannot print when I tried a test page; but, the other printed a test page. Is the first representative of the scanner and it cannot print because no document has been selected?

  When I created this Asus desktop / printer in February when I bought them, I did it using WIFI only, using no USB connection, to do and the printer has always worked our devices just as it continues to do so.

  Again, my real problem is declared failure to Windows 10 update.

  Thank you for taking the time to browse this message and I thank you for your help.

  Hello
  
  Thank you for using the HP Forums.

  Can you try using a TCP/IP port?
  
  Creating a TCP IP port
  
  1. print a Configuration Page to get the printer IPv4 address (you can also tap on the icon wireless on the front panel of your printer to obtain the IP address)
  2. on your PC, go to the Panel control, devices and printers, right-click the printer and on the left, click printer properties, select the Ports tab.
  3. click Add Port, select the Port TCP/IP Standard, then New Port and follow the instructions in the wizard.
  4. Enter the IP address of the printer.
  
  This video resource will show you how do:
  
  Create & use TCP IP port
  
  Note that you can ALWAYS go back to the original port the HP software installed by selecting the HP port on the Ports tab (in the properties of the printer)
  
  Let us know if it works

• Current model of print/scan/copy that make image rear mirror/market

  Which models current hp print/scan/copy the image mirror/back print features that I will only use the function of copy, not connected to a pc or any network and need only the mirror image?

  Hi timjady,

  As much as I know there is no printer currently in-process which has a mirror of the functions copy image option. Usually this function would be in the printer or the program driver settings that you use for print transfers.

• 7640 5660 envy print, scan and copy in color, b & W and grey scale?

  Hello:

  The 7640 want 5660 print, scan and copy, color, B & W and grey scale?

  I was told that gray balance is not supported.   (I think this might be the wrong information.)

  What about FAX (7640)... B & W, color and Gray Scale?

  Thank you

  DaleBr

  Hi @DaleBr.

  Welcome to the Forums of HP's Support. The information you are looking for are under the specifications of the printer on hp.com.

  HP ENVY 7640 specifications

  HP ENVY 5660 specifications

  They can scan and copy in black and color only. There is no option to gray scale.

  I would like to know if these links worked for you. If they did, it's great! Give us some reinforcements by pressing buttons of solution and laurels, that we will help and others see that we have the answers!

• HP All in One Photosmart C7280 scan issue with Snow Leopard

  Hello

  I bought my wife a new cool Mac mini. So it comes with Snow Leopard. We use it for our activities with an HP printer all in one Photosmart C7280. Unfortunately the scanner does not work. I did the mistack to install HP driver from the HP website and read after documentation of the HP Web site (probably like all users). So I decided to completely re-installed the machine (as it was new) and follow the installation procedure for HP who, to say that the pilot is coming up with Snow Leopard. After the new re - install, so I installed 10.6.1 patches and last HP driver from the site Web Apple as mentioned in the forum. (version 2.2)

  The printer is correctly detected, but there is no way mak it work the scanner on HP procedures. The scanner is not recognized at all, and the printer configuration window is not appearing the scanning tab as it is supposed to. It seems that the scan part it does not work in one.

  We love HP printer and it will be great to see it fixed.

  My network configuration is very simple:

  -192.168.0.176 is the IP address of the HP printer with 255.255.255.0 netmask

  -192.168.0.106 is the MacMini (3.1) IP address mask subnet even

  All connected using a router D-Link (5 ports).

  Printer/scan function works perfectly on our other Mac systems that are under Leopard. I tried to install Leopard on the new mac mini, but the installation DVD that we have (10.5.4) does not start successfully on the machine. We are so stuck.

  Any help really appreciated

  Jean-Marie

  Hello

  Good news, it worked. But I think that the problem came from the D-Link router that I used. Upnp has been set to allow, and it seems he mistook the discovery of the device. I proceed to turn off and the live showed you me overdrawn the printer on the network. I installed it, and the scanner has been recognized.

  If I turned my back to Activate Upnp, the scan function is dead. Thus, it probably is a problem of compatibility between the leopard to snow and this Protocol. What is strange, is that our whole system of leopard work with upnp enable or disable.

  Anyway thanks a lot for your help!

• C410 all-in-one: C410 printer will not print, scan or fax

  Printer worked OK as connected wireless device.

  Had to change router broadband BT (simple job) on PCs and phones simply connected again AP and work.

  The PRINTER went into the menu printer > network settings > used the... secure configuration button enabled on the router and the printer advises connection very well and show the maximum signal strength.

  Trying to print and it shows disconnected...

  Used HP Solution Center - shows disconnected

  Used HP print & scan doctor... He concludes printer right way... but don't connect advises there lack of software.

  I click to install missing software - it embeds a Panel (it looks like the original install CD) but the justifications not continue with anything so not sure what to do, there is no button fix.,.

  I select USB wireless, thought option that can make it work again... taken in a USB first - after about 10 minutes of him do in step 6/8 then advises cannot connect.

  It should have been really simple - printer connects to the new WiFi and it should be.

  Anyone no matter what suggestions - or is this yet another abduction all the and reinstall.

  After hours of fun trying to operate, including the page after the help page

  Followed by HP Center diagnoses and the stand-alone HP print & scan doctor - even removed all printers PC... not good.

  Software HP saw printer, but told me that he couldn't communicate!

  I didn't change the WiFi router... on other WiFi devices, just selected new AP and they worked... HP seem to make life very difficult on WiFi.

• HP 8610: Printer scans only through the tray and not the ADF

  I recently bought a HP 8610 and installed Windows 7. Printer scans only through the plateau. Originals loaded in the ADF (there is a sound that confirms this), but the default scan is flat. Infact the options of the status bar in the configuration of the printer displays only Tray 1. Help, please.

  Hello

  The HP Officejet Pro 8610 software click on scan a document or Photo.

  Ensure that all source scan as use charger (if installed) documents and not as the glass flat.

  If that doesn't help, can make you a copy of the feeder by selecting copy > start copying in black from the rpinter Panel?

• Macbook pro to a jet m1212nf laser printer scan

  Hello

  I'm trying to scan from a LaserJet M1212nf MFP to a MacBook Pro running Mountain Lion.

  I installed the latest LaserJet driver from the HP website. Can I print using a USB connection. However I can not scan. If I open the HP Director, by clicking on the button Scan does nothing. If I open HP Scan I get a message: "no scanner available."

  I'm lost. Please can you help me?

  Thank you very much.

  I would recommend that download us the driver via Apple Software Update.

  Before we do that, we want to uninstall all incompatible software, you may have installed on your computer by running the uninstall HP program located under Applications > HP or Hewlett-Packard folder.

  After you do this, we want to download the drivers. The drivers for your product are available via Apple Software Update.

  First and foremost, temporarily disconnect the cable USB from the printer to the printer or the computer. Then look for any HP Update available by clicking the Apple icon, updated software.

  If no update could not be found, download the complete Apple HP printer drivers v.2.14:

  Printer HP v.2.14 for OS X drivers

  http://support.Apple.com/downloads/DL907/en_US/HPPrinterDrivers2.14.dmg

  Once you have completed the installation, you can plug your printer back in. After that the printer is reconnected, go into the settings to print under system preferences > print & scanning. To add the printer, click on the plus sign. You should see your printer listed here. Select it. If under the printer, see "use:  Make sure that tells the name of the printer and not AirPrint. Click on add down in the lower right.

  Good luck

  Kyle

• HP Deskjet 1010: HP Deskjet 1010 incomplete printing - best example - on Print & Scan Doctor

  On the test page for the doctor of printing & scanning HP, the text at the top is not readable, it's so light (a turquoise? color). Below the color test of the band on this page, on the edge of the test of the line, the lines are very light (light turquooise?) at the edge of the left and right margin.  (I'm not surré is something else isn't visible which should be.)  For print-out page alignment, all lines except two (series D and series I) are not printed as well as printed sheet is completely unnecessary to complete the answer to the question sheet.

  I had used (same model HP Deskjet 1010) until he developed the problem described above. Thinking it was a printer problem, I replaced the existing printer with a brand new HP Deskjet 1010 (same model), I bought for a long time as a backup replacement printer.  I found out even with the new printer, I had the same problem as the previous printer.

  (I also have a HP PSC that prints very well without any problem).

  Welcome @casey-CA,

  Thanks to their participation in Forums of HP! I see by your post that the black does not print correctly. Please provide detailed information of all that. I will definitely do my best to help you.

  Do you use the same cartridges for the printer on the other?

  I would try the steps listed in this document, they should help to solve this problem: the problems of quality Print to the HP Deskjet 1010 and series printer Deskjet Ink Advantage 1010

  If you are still having the same problem of printing print Diagnostics page then it would be a hardware problem and not software related. Let me know the results.
   
  Feel free to click on the button 'Accept as Solution' and the 'Thumbs Up' for my help. Please let me know the results and if there is anything else I can help you. Thank you!

• DeskJet 4535: Printer scans but does not print anything

  I was able to print documents from my PC so my laptop until suddenly now I am only able to scan and print nothing.

  Here are the things I've tried:

  -all types of trobleshoots

  -tried wired (usb) as well as the installation of the network printer, but the same two result

  -hp print scan n doctor

  -removed and added printer many times

  -uninstalled and installed the drivers several times

  -installed universal hp drivers, just in case it might work

  After all the above and many wasted hours yet the problem persists

  After doing print and scan the doctor I am able to print the test page but not able to print any pdf, files etc from any device.

  After a few hours on reseach I tried printing text from Notepad and it PRINTED, but I am not able to print pdf or word files. I even got a printed pdf file Foxit software & also of IE but its does not print from adobe acrobat or word or excel.

  Help, please

  found the solution... I had to run all software as "administor run" mode and it was like... what I did is go in the example of speech software installation folder, that I went to the folder of installation of microsoft and winword.exe found a click with the right button on it and went to Compatibility tab and check the option run in administrator mode. It is printed after that.