HP 364 vs 564 ink cartridges

To say that I am disgusted with HP is an understatement.  I bought a printer of HP 6510 of AAFES in Germany in 2012 e.  When the printer ran out of black ink, I went back to AAFES buy a replacement cartridge, only to find that AAFES did not have in stock.  As a result, I bought what I assumed the label was a compatible cartridge of a German bank.  The cartridge in the printer has been labeled 564 and had an expiration date of 02/09/2014; the cartridge I bought, 364 and 2014/02/09.  When I installed the cartridge in the printer, the printer displays "Not compatible ink cartridges."  Finally, in searching the Internet for a solution to my problem, I learned after much research I need to order the cartridge 564 - with the exception of the number is the same as the cartridge 364 - of the United States.  The alternative to this boring solution, which is itself annoying, is to call a support office in the customer country HP for assistance in executing a reset 'regionalisation', then repeat the reset when I come back to the United States.  (HP office of the U.S. customer support does not support HP customers located outside the United States.)

If ever a company deserved the hard times are slaughtered on HP since the recession, it is HP itself!

Ok.. So calm down. The next day, I tried again. The reason for this is the printer has worked with the other version of the ink - I don't like scrap dumping a perfectly functional printer for the sake of a communication problem.

So I called again - this time I called the UK - they then told me that I have the regionalization by the new regional support team... OK - lets give this go another... So I call my local support team, and this time I get my hands on someone who, after an hour, put me through to a 2nd technician level and this guy knows what she does! The dialect of the team, they could also be in India, that I have no problem whatsoever with only as long as we can all understand each other. Anyway, this guy is smart and give me some smart codes and we are in the underground world of the user interface of the printer.

We spend another hour producing codes and delivery retries to regionalize the system, but unfortunately none that works. I really give these guys there credit because they give... they were very polite, very patient and knew what was going on. Finally, we agreed to call it a day with the promise that someone senior at HP would call and follow-up. 2 hours later, has happened and now my problem is solved.

Well done guys - it took about 5 hours in total, a family dispute and a lot of patience, but we got there...

I'm a happy HP customer again.

Next time if I have problems I might try just directly ask for the 2nd level or by switching to a different 1st level tech tech...

Tags: HP Printers

Similar Questions

  • 564 ink cartridge

    Hello

    my printer isn't trasnporting a paper more and it sounds horrible. I'm ready to buy a new HP printer. However, I have a lot of printer cartridges 564 (always good) and I would like to buy a printer in which I can use these cartridges. What HP printers use these cartridges?

    Thank you very much

    Michaela

    Hello

    There are several models of Photosmart that use 564 ink cartridges, be aware, however, that the ink change from a few years back. most probably your ink cartridges should be fine but he better make sure to be surprised.

    Following these guideliened to ensure that the cartridges are amended, otherwise those will not be accepted by any current HP printer:

    http://support.HP.com/us-en/document/c02435884

    Photosmart HP 7520 / 7525 use 5 ink cartridges (also an ink cartridge Photo) and also offer fax features:

    http://WWW8.HP.com/us/en/products/printers/product-detail.html?OID=5283357&JumpID=oc_r1002_usen_c-001_r0001

    Photosmart HP 6520 uses 4 ink cartridges, but offers no nay fax features:

    http://store.HP.com/webapp/WCS/stores/servlet/us/en/PDP/printers/HP-Photosmart-6520-e-all-in-one-printer

    You can also check the Photosmart 5520 below, similar to the 6520 but does not include a top feeder for feeding multiple pages to scan or copy:

    http://h71016.WWW7.HP.com/dstore/MiddleFrame.asp?page=config&ProductLineId=565&FamilyID=3294&BaseID=39118&srccode=cii_7240393&cpncode=36-2372578

    Kind regards

    Shlomi

  • PHOTOSMART 7520:564 ink cartridge

    I am trying to replace the black cartridge. An arc on the cartridge. The other black cartridge I can find, but that of a bow; I can, t find. If it has been suspended? Can I use a different cartridge?

    Hello

    No, other is narrower, it does not. There are plenty around, and you can use XL cartridges (they are physically the same size, only more inks).

    http://www.staples.com.au/main-catalogue-productdetail/hp-cn684wa-no-564xl-black-inkjet-cartridge-yield-550-pages/87228337?ext_cid=RT_130715_GPPC_HP-PromoInkJuly_HP-Cn684Wa-No-564Xl-Black-Inkjet&gclid=CNjxhZ3p4MYCFcKWvQod5C0N2Q

    http://www.OfficeWorks.com.au/shop/OfficeWorks/p/HP-564-XL-ink-cartridge-black-inhp3210bk

    Kind regards.

  • XL 564 ink cartridges

    I found these unopened cartridges, purchased at Costco, in my drawer. the original plastic had never been broken. However, it indicates an expiry date of July 2012.

    1. I do not know which printer they go to. can someone tell me?

    2. they do not go to my current printer, they are all good, I can sell them on eBay, or they will be dry?

    Thank you very much.

    This link here is for this type of ink cartridge, if you scroll down you can select 'Compatible printers', and this will give you a list of printers that allows the ink.  Expiry of the ink goes, and if you can sell them or not. Some printers can replace the ink expiration, some cannot replace this message.  Here is a link that addresses the end of ink, this is it, and what printers can substitute this message. I hope this helps.

  • 564 ink cartridges: ink compatibility

    My HP Photosmart 5525, scanner, copier color printer just died.  I still have tons of spare cartridges 564.  How can I find out what new printers can use the same cartridges?

    There are a number of printers that use cartridges HP 564, Office Depot lists the following:

    • Compatible HP models:
      • DeskJet: 3070 - B611a, 3520 e - all - in - one, 3521, 3522
      • OfficeJet: 4620, 4622
      • Photosmart: 5510, 5511, 5512, 5514, 5515, 5515 - B111h, 5520, 5522, 5524, 5525, 6510, 6515, 6512, 6520, 6525, 7515, 7510, 7520, 7525, A532, B010, B109, B110, B8550, B8558, C510, C510a, C5324, C5370, C5373, C5380, C5383, C5388, C5390, C5393, C6324, C6340, C6350, C6375, C6380, C6383, C6388, D5430, D5445, D5460, D5463, D5468, D7560 h
      • Photosmart Plus
      • Photosmart more: B209a B209b, B209c, B210, B210a, B210b, B210c, B210d, B210e
      • Photosmart Premium: C309a, C309c, C309g, C309n, C310a, C310b, C310c, C410a, C410b, Fax, Fax C410a, Touchsmart C309, C310, Touch WebSmart, Web C309n Touchsmart, C309n Touchsmart
      • Photosmart Pro: B8553, B8558

    There is a question to keep in mind: HP has changed the design of the 564 cartridges a few years ago.  The new cartridges will work in older printers but not vice versa.  If your cartridges have a date of 'end of warranty' (found on the lower back right side of the package) before September 2012, they are the old cartridges.

  • Update of 564 ink cartridges

    Everyone knows a problem get day put cartridges to print?  I have a HP Photosmart Plus All in one printer B210a and just bought 2 new black print cartridges.  It prints a blank page every time.  HP said that the update cartridges are compatible, but I don't feel that.

    There will be several things causing the printer to print blank pages.  This document should help you work through the problem.  Let me know what happens.

  • HP Deskjet Ink Advantage 5525: hp 564 ink

    I want to know if my printer (HP Deskjet Ink Advantage 5525 e-all-in-one printer) is compatible with the hp 564 ink cartridge

    Hello

    No, he uses 670 (Latin America) or 655 (Europe, Middle East and Africa) or 685 (Aisia Pacific).

    Kind regards.

  • 564 ink carts

    When installing a 564 ink cartridge I rip off for the whole band to open the cartridge packaging?   The whole band out exposing all the top of the cartridge, including the label of the cartridge.   Is this correct?

    Hello

    Yes. Only the cartridge itself at the end.

    Kind regards.

  • HP 564 inkjet cartridge: new ink cartridges do not work

    I have trouble finding just the photo black ink cartridge.

    When I look at the package (online) I don't see if the cartridge is for photo or regular black

    I would like some advice on how to order just the photo black cartridge

    Thank you for your help.  I need a lot of help because I'm 80 years old.

    564 or cartridge 564xl photo can be ordered from HP HP SureSupply siteonline.  here document contains information on how to tell the Photo black cartridges cartridges in the store.

    Figure: Ink cartridge Photo with the camera logo

  • Error ink system Oxc19a0042 after installing new ink cartridges 564 in Photosmart B209a

    After installing real 564 HP cartridges in a printer Photosmart B209a, screen reads incompatible cartridges, and the printer went to err Oxc19a0042 ink system. Have you tried to unplug it, put the old cartridges, etc. and yet cancel the error and print. It's unused cartridges HP 564. Why are they incompatible and what can I do to solve the problem?

    This document on the 0 x.rror can help:

    http://support.HP.com/us-en/document/c03081973

  • New 564 black ink cartridge printing gray and Spotty - as if almost out of ink

    I have a PhotoSmart all-in - One C309A

    I have Windows 7 64 bit

    It's a wireless connection

    I replaced the black ink cartridge 564 today and it does not work

    I don't get the error messages

    Can I change the font of document to another color (red for example) and it prints well

    If I try to print in black, the letters are gray and spotted - as if I was almost out of ink.

    The ink level indicates the black cartridge is full.

    Thank you-

    I suggest you start the troubleshooting steps described in this document.  If this does not resolve the issue post here can help.

  • new yellow ink cartridge (564) do not correctly print Photosmart HP 7510 e-all-in-one

    My Hp Photosmart 7510 e - all - in - one... I replaced the yellow cartridge XL 564 and I am getting yellow streaks... when printing a report, yellow is barely noticeable, with black stripes.

    Is this a faulty new cartridge?  Help, please!

    Carol

    DUH!   A senior moment here... I pulled out the yellow ink cartridge replaced by another new... at that moment, I realized the orange tab 'pull' was still attached.   Once I got his shot and re - insert the cartridge, it was fixed!

  • HP 364 black ink cartridge.

    Hello

    I have the HP Photosmart C5380 all-in-One printer. It has 2 black cartridge connectors, one that looks like a bow tie on the left and the Pentagon to the extreme right.

    Yesterday, I bought a photosmart HP 364 black ink for black ink cartridge slot "bowtie" and buy ink HP 364 black for the Pentagon slot. However, im trying to documents printer containing the text in black only and pages appear blank?

    I tried to use HP scan doctor, but said everything is working properly.

    I really don't know what could be the problem.

    Thanks in advance,

    Alex

    OK, so if it's out of warranty one thing you can try is soaking from head of printing, such as recommended by Bob...

    http://h30434.www3.HP.com/T5/other-printing-questions/Photosmart-premium-C309a-black-prints-out-green-on-photo-paper/m-p/449245/highlight/true#M28673

    (1) get a pan and put 1/2 "of very hot (not boiling) water in the bottom.
    (2) remove all ink cartridges, then remove the print head Assembly.
    (3) gently put the printhead nozzles down in water and soak for 5 minutes.
    (4) remove the print head and gently dry the electrical contacts.
    (5) replace the print head in the printer and then reinstall the ink cartridges.

    Please let me know how you go Alex

    Cheers, Ciara

  • I have a HP Photosmart more and I'll have the time the harder the 564 black ink cartridge installation.

    I have a HP Photosmart more and I'll have the time the harder the 564 black ink cartridge installation. It it not a cartridge 564xl. I am really considering to resume this printer and turning it.

    Hello

    What seems to be the issue. His are more in there or something like that? If so, check the icon on top of the cartridge, it should be a Hexagon, if you want to mount a "bow tie" it does not, since it is a photocartridge that is not supported by your printer.

  • HP 564 ink: replace with "old" barely used cartridges?

    My printer broke and I just replaced by another who uses the same ink cartridges.  The cartridges were fairly new, so I tried to install the new printer but the printer insisted to me using "supplied" cartridges  Now that everything is set up, should I replace the cartridges supplied by my old cartridges that have ink?  Or should I keep them?

    Thank you!

    Hello

    Please use the Setup program (provided cartridges) first and the old (s) later. The following instructions show you how to store opened ink cartridges:

    http://support.HP.com/us-en/document/c03007680

    Kind regards.

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