HP 4500 Envy: Just installed my hp envy 4500, it won't scan in color when you use the pdf document.
I just installed my hp envy 4500 with software updated and everything. When I scanned a page of letter United States using Documents with text preset (through the control panel of the printer or my mac using Hp scanning application) it comes out only in black and white. The only color work is if I use the 'General purpose' preset, but the resulting dimensions of the scan above the 8.5 x 11 format.
Ive tried to see if I can change a mode in the settings of scanning... I saw this earlier post to troubleshoot: http://h30434.www3.hp.com/t5/Scanning-Faxing-and-Copying/Envy-4500-won-t-scan-pdf-in-color/td-p/3970...
but these instructions correspond to my HP utitliy application since there is no 'blue triangle' or drop-down menu next to the Mode of my Scanner... as well as an option to choose the color.
Help would be greatly appreciated!
Hi @jnicolem
From your description, it seems that you need to change your scan tasks. You can change the scan tasks by following the steps below.
Follow the instructions below.
- HP utility open from the dock.
Tags: HP Printers
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