HP 4500 not scan AGAIN!

Similar Questions

• OfficeJet 4500 G510g: Windows 10 Driver not recognize OJ4500 via USB. does not scan

  After the upgrade to Windows 10 JO 4500 would print not scan. (From August 2015) completely uninstalled and reinstalled the latest driver. The Setup program does not recognize that the printer has been connected via USB (the button "Next" is never active). I was able to print but never able to scan.

  Launch the center of solutions results in:

  HP solutions Center can not run because your device installation is not complete.

  Today, on 20 October, I downloaded another driver updated (September 2015, 140_408.5), uninstalled all the previous HP printer software/driver and tried again. The pilot 'up-to-date' has exactly the same problem - not recognizing that I have now connected to the printer via the USB port (trying various ports on the PC) and never goes to the "following".

  I clicked the help button.

  1 said to confirm that the device is connected and powered. Click back to try again. No luck.

  2 says that "some hidden configuration commands not will be over." Click back, wait a few minutes for the installation of the unit is complete. No luck.

  3. Affirms that if the problem persists, check the troubleshooting section in the Readme on the CD-ROM. I have no CD so no luck.

  Then, I couldn't leave the Setup program except by using the Task Manager to kill the process running.

  I'm now able to print, despite the above experience.

  Since the center of Solution will not work, I tried Scan color of the façade. View of the front panel "no scan options".

  Does anyone have a solution for this?

  SOLVED.

  Downloaded HP Print and Scan doctor. Despite the fact that I had just downloaded the latest driver, the good doctor displayed:

  A later version of the software is available for this product.

  After downloading and installing, he recognized my USB printer connected and completed the installation.

  Now, I can scan.

  Panel, programs and features shows the version 14.0 rel. 6

  HP: Why East-exit 6 not on the download page, rather than to release 5 that I downloaded today?

• want to 4500: my desire to 4500 will analyze attached but will not scan to e-mail. It worked very well for a while.

  My envy 4500 fine scans the attachment, but he left a while back scanning to e-mail.

  I'd appreciate help but I am not a techy, so if it's a difficult solution, I would like to waste your time.

  Thank you

  Hello @cocodad,

  Welcome to the Forums of HP Support!
  
  I understand that you are having problems when scanning directly to e-mail on your HP ENVY 4500 e-all-in-one printer. I would like to help you to solve this problem today. However I have to ask you a few questions to you the specific troubleshooting steps.

  • (1) what email program are you using on your computer?
  • (2) do you receive an error message when you try to scan to E-mail?

  Once I find the answers to these questions above that I'll be more than happy to guide you to a solution. I look forward to hear from you!

• DeskJet 4500 will not scan to PDF

  My Deskjet 4500 G510g-m will not scan to PDF. The Solution Center does not show a scanning pane. Printing HP and Scan Doctor indicates that an update is required for the Cener Solution, however, the update link goes to an update to the Pro 8500 and the update will not be installed for this printer. The software has been installed from download the latest driver from the Web site. Uninstalled several times, including from the file bat of the cd. Printer is connected by USB to a Windows 7-64 bit computer.

  Hi spmekr,

  Welcome to the HP Forums!

  I noticed that your HP Officejet 4500 will not scan to PDF on Windows 7, and I am happy to help you with this problem of scanning!

  I recommend the following solutions:

  • Uninstall the software. Uninstalling the printer software.
  • Clean boot the computer. How to perform a boot in Windows.
  • Re-install using the printer HP install wizard for Windows.

  I hope this helps and thanks for posting!

• HP officejet 4500 g510n-z print but not scan

  HP officejet 4500 g510n-z prints ok but not scan

  A computer to Windows Vista 32 bit

  7 4 Windows machines

  Windows XP 2 machines

  running on the wireless have not tried usb

  No IP conflict

  worked the last time that I used it (months)

  printer works fine (even if I have to restart now and then after the mode 'sleep')

  latest drivers installed

  Ideas anyone?

  Thank you

  Hi sdrrmit,

  It seems that the printer didn't install correctly on your Windows operating system. Follow the steps below.

  First step: clear temp directory

  1. On desktop applications do a right-click of the mouse and select applications. In the application run, type %temp% .
  2. Select all the files in this folder, and then press the delete key to remove. If you receive a message that the file is in use, you will need to ignore this file (s).
  3. Proceed to step 2 below

  Second step: downloaded and extracted to your system:

  1 download the drivers and full software features

  The complete solution software

  2. once the download is complete, double-click the file to extract the software.

  3. when the installation window opens, press the Cancel button to stop the installation

  4. on desktop applications do a right-click of the mouse and select applications. In the application run, type %temp% .

  5. Locate and open the folder starting with 7z (example: 7zS2356)

  6. right click on the folder and select copy

  7. close this window and all open windows, and then in the Middle the desktop right click your mouse and select Paste. This will move the 7z folder on your desktop.

  8 open the 7z, that you just copied on your desktop

  9 open the Util folder

  10 open the CCC folder

  11 start the uninstall_L4

  12. once the uninstall is complete, restart the computer

  13. run Disk Cleanup by pressing the Windows and R key at the same time back the term calls and Type cleanmgr.exe and press to enter.  Select all the boxes and all delete. Click on the link below about this tool and no disclaimer.

  Cleanmgr Disclaimer

  14. download and install the latest version of Adobe flash player

  Update Adobe Flash Player

  15 open the 7z folder and then double-click the Setup.exe file that will be towards the bottom of the open window. Follow the instructions on the screen to reinstall your printer.

  Let me know if you are able to successfully install the software and driver and are able to print & scan?

• HP 4500 Wireless Office Jet will not scan in windows 8

  My hp 4500 wireless all in one works with my Vista computer, but will not scan with my new windows 8.

  Hi Daddd,

  Follow the steps below and let me know what happens?

  First step: clear temp directory

  1. On desktop applications do a right-click of the mouse and select applications. In the application run, type %temp% .
  2. Select all the files in this folder, and then press the delete key to remove. If you receive a message that the file is in use, you will need to ignore this file (s).
  3. Proceed to step 2 below

  Second step: downloaded and extracted to your system:

  1 download the drivers and full software features

  http://h10025.www1.HP.com/ewfrf/WC/softwareDownloadIndex?softwareitem=MP-109545-1&CC=US&DLC=en&LC=en&os=4132&Product=3986399&sw_lang=

  2. once the download is complete, double-click the file to extract the software.

  3. when the installation window opens, press the Cancel button to stop the installation

  4. on desktop applications do a right-click of the mouse and select applications. In the application run, type %temp% .

  5. Locate and open the folder starting with 7z (example: 7zS2356)

  6. right click on the folder and select copy

  7. close this window and all open windows, and then in the Middle the desktop right click your mouse and select Paste. This will move the 7z folder on your desktop.

  8 open the 7z, that you just copied on your desktop

  9 open the Util folder

  10 open the CCC folder

  11 start the uninstall_L4

  12. once the uninstall is complete, restart the computer

  13. run Disk Cleanup by pressing the Windows and R key at the same time back the term calls and Type cleanmgr.exe and press to enter.  Select all the boxes and all delete. Click on the link below about this tool and no disclaimer.

  http://Windows.Microsoft.com/en-us/Windows-8/delete-files-disk-cleanup

  14. download and install the latest version of Adobe flash player

  http://www.Adobe.com/support/flashplayer/downloads.html

  15 open the 7z folder and then double-click the Setup.exe file that will be towards the bottom of the open window. Follow the instructions on the screen to reinstall your printer.

  Let me know if you are able to successfully install the software and driver and are able to print & scan?

• HP ENVY 4500 CN36V1P183: Scanning problems

  My Mac OS 10.11.4

  I was able to scan by clicking on HPscan.app.  Now, I get this message.

  Scan reported an error. HP ENVY 4500 series AirPrint is currently unavailable.  Please check if it is connected and turned on, or try again later.    Where can I find AirPrint?

  I also used to be able to scan using HP Scan Pro.app.  Now I get a message Sorry, scanner could not be initialized. (Scanner not found)

  Help

  Hi @karenjoygreen,

  Thank you for joining the Forums of HP Support!

  I understand that you are unable to scan with your HP Envy 4500 printer. I'd be happy to help you and don't forget to come back to this thread and check "Accept as Solution", if I have successfully helped solve you the problem. If you want to say 'Thank you' to my effort to help, click on the "thumbs up" to give me a Kudos.

  You are unable to scan because the driver of Airprint support printing only, do not scan. It is possible that an Apple update he could change.

  To resolve this problem, it must add the printer using the HP driver.

  Fix permissions of the drive on the Mac:

  1. Close all applications.
  2. In the Apple menu, click OK, click Applications, and then click utilities.
  3. Double-click disk utility.
  4. Highlight your hard drive / partition on the left.
  5. Click on check and then repair disk permissions.
  6. Restart the computer.

  Reset the printing system:
  Note: This will remove all printers in the print and Fax/Scan, any printer deleted can be re-added later by clicking the sign plus (+) symbol.

  1. Click on the Apple icon and then click on System Preferences.
  2. Click on Printers & Scanners.
  3. Make a right click (or Ctrl + click) in the left white side panel, and then click Reset Printing System.
  4. Click OK to confirm the reset.
  5. Type the name and the correct password.
  6. Click OK to reset the printing system.

  Add the printer:

  1. Then click the + to add the driver, select the printer (you may need to click the drop down menu to select the name of the printer).
  2. Then click the Add button. Do not add driver AirPrint.
  3. Now, try to scan the image.

  Hope that answers your question. Please reply to this message with the results. Thank you for posting!

• HP Officejet Pro 8600 more print but not scan

  I have an Officejet Pro 8600 and I use Windows 7 Ultimate (64 bit) and it print and copy but will not scan. I had a hell of a time trying to get this thing to scan - I even spent an hour and a half with HP technical support and they could not fix it and finally gave up and call me Micro$ oft said that it must be a windows problem (Windows is up to date, incidentally).

  I tried to open the scanner software and nothing happens when I click the icon - the loading icon flashes for a second, then only the mouse pointer. Nothing happens if I try to boot from all programs. Nothing happens if I try to scan to the computer of the other printer told me the failure of sweeping and that there could be reasons of severalpossible (unrelated, software used, etc.).

  I have installed and uninstalled. A couple of times he was having trouble with the installation, but finally got it connected. Once it would not uninstall in Control Panel until I did it directly from the HP folder. I connected it by USB and wireless. I installed the version of bloatware. I cleaned that out and I tried the only version of drivers. The HP support person had me go and removed a bunch of stuff in the registry. I tried to run as an administrator. Nothing works. I even tried to scan using Windows Fax and scan. I disabled Kaspersky and made sure that my firewall is turned off.

  I am at my wits end with this and certainly regret my purchase at the moment. Help!

  Hello, it happens to the analysis of Windows (WIA) and generates an error:

  "The Windows Imaging service does not work... If the problem persists, you will not be able to scan using the applications that use this service, such as Microsoft Paint. Scanning software HP could still work. »

  It asked me to restart, and then re-run the diagnostic tests, but I got the same result.

  Then, I jumped to HP Scanner Twain and got another error:

  "The Twain component is not working properly because the product is used by another process. Save your work and close all applications. Turn the product off, turn it on again, and then click on restart and repeat the test. »

  He told me then the problem persists to uninstall the software, then reinstall the Full Feature software (I did, but available).

  * EDIT

  Problem solved!  After you had me run the diagnostic tool I googled the WIA problem and found that many other people had the same problem. A person has a response from Micro$ oft saying that it was a Windows 7 issue and how to fix it - this is the text I found:

  To start the WIA service, you need start all services of dependence. To start the dependency services, please follow the steps mentioned below:

  -> > click on start-> type "services.msc" and press ENTER, once you get up the services window, please do the rest steps.

  -> > first check and write down all the dependency services: -

  -> > right WIA-> properties-> tab dependence, check the services of name listed there.

  It must contain the following services:

  * RPC remote Procedure Call

  -> > DCOM Server process Launcher

  -> > RPC end point mapper

  * Detection material core

  Make sure that all of the above services are started in the services list.

  Last time, we started the Detection hardware Kernel, which solves our problem.

  (Andy, it's important.  Choose "Detection hardware Kernel ' and start this service which should start your 'Windows Imaging Acquisition '.  If it does not then select WIA and change the departure to "automatic".  This fixed my problems) after all dependency services start, please try to start, WIA service to solve the problem of .                                                                                                                                                                                       

  (For those who are doubtful with computers, like me, when you click on the start icon, you can type services.msc in the box of research programs or click on run and type it in there). Once inside the list of services, you can look at the dependencies by right-clicking on the Windows Image acquisition service and selecting Properties. Take note of these dependencies. Then back to the main list and watch to see if these dependencies are started. My Shell Hardware Detection says disabled, so I right click on it; However, starting selection is grayed out and I couldn't select it from the drop-down list box, so Startup type I selected Automatic, apply, close the Services window and then started my Scan software and presto, it worked.

  Thanks for setting me on the right track!

  
  

• I can not scan with my Photosmart 6510 via a wireless connection.

  I recently bought a 6510 Photosmart all-in-one.  I can print without problem.  I could not scan.  I get the message: "unsuccessful Scan, an error occurred during the scan.  Please make sure that your computer is connected to the printer and try again. "I use Windows 7 64-bit.  The printer indicates that it is connected to my home network.  This printer has replaced another HP printer.  I have disabled my firewall but still the error message.  I ran the HP diagnostics for printers and networking with no precise answer.  You can provide any help would be appreciated.

  Hello 30million

  Error 1068 when you try to start a Windows Service indicates a problem with dependencies. The instructions below will explain how to locate dependencies and make sure they are enabled. Depending on your version of windows, you may need less listed dependencies. Let me know if you have other problems.

  Restart the services of dependencies:
  1. Click Start, in the search box type "services" without the quotes.
  2. scroll down until you see Windows Image Acquisition (WIA).
  3. double click on it and go to the Dependencies tab.
  4-2 services must be listed.
  5. close this window and look for the remote procedure call (RPC).
  6. make sure it's on manual or if it is enabled automatically, just leave it. Make sure the service is started.
  7. go to hardware detection kernel and Double click.
  8. set the Startup Type to manual and click on apply.
  9. you should be able to start the service by pressing Start.
  10 now, you are done and the Twain Manager must work and gives you is not a mistake.
   
  Check the dependencies or sous-dependances:
   
  Right-click WIA (Windows Image Acquisition) by selecting the first properties, and then click the Dependencies tab. It should list: remote procedure call and detection material core
   
  Under the CPP he then list Launcher process for the Service DCOM and RPC Endpoint Mapper to go back to the main list services.msc and then right click, will launch all the items listed as dependencies or void dependencies under WIA

• HP officejet 4500 wireless - scan and copy questions

  I had to reformat the computer, so I reinstalled the printer. While she goes through the motions of scanning/copying, it does not scan/copy the image on the glass screen, but demonstrates rather empty. Any suggestions?

  Thank you.

  Welcome to the aharondavidforums.

  I saw your post on your Officejet 4500 scanning black images. You mentioned that the printer is also white image copy. Normally it is a scanner failure.

  I would like for you to try the steps in this guide to see if you get positive results:

  A "Failure of the Scanner" Message appears on the all-in-one control panel and you can not scan, copy, or fax

  If troubleshooting doesn't help not solve your problem, then I would say call the HP Technical Support to see all the other possibilities for you. If you call in North America, the number is 1-800-474-6836 and for all other regions: click here.

  Have a nice day

• HP LaserJet Color MFP M175nw 100 prints, but not scan

  This problem has just appeared out of nowhere the LaserJet printer prints (so it is connected), but when I run the HP basic digitization program, I get the error message that the scanner is not connected.  I rebooted and restarted the printer. Also, I downloaded and ran printing HP and doctor Scan. It detects the printer and the scanner as "installed", but when I ask him to communicate with the scanner, it is said that the "selected product is not conencted".  When I try printer (same ip address), it detects it and gives me the possibility of "Difficulty Printing" or "problem analysis". On the "difficulty of analysis", it says "establishing connection with Scanner", but loops back to the beginning of the process, without success.  Now, it will blow your mind, if I screen Win-8 Metro and run the HP and Capture digitization program, the scan works perfectly (Although this scan utility is more limited than the regular version of HP-Scan). So, here I am trying to solve a communication connection problem, when none really exists.  Has anyone ever seen this situation? Anyone got the answers?

  I fought this problem since I bought the color printer. I understand that the printer is discontinued. I love it, I have two, they work great, except for this problem.

  Now my conclusions and solution.

  After installing the software, it works fine. After a while it doesn't. Some software installed HP must be retired by anti-virus programs or gets too writes because he went, so that the scanner doesn't scan. I have yet to find what is happening to the scan software, but it disappears.

  My solution...  I remove all the software printer HP 100, including port data in the configuration of the printer. If you have installed several times, you will have a list of information about the printer port, remove it.

  I use their basic installation software. Usually always scan not scan. You must install it AGAIN, during the first installation. It works every time, until it disappears again.

  HP technical support has no idea on this issue. I spent more than seven hours talking to probably all the tech they have without success. Finally it me they would make me a 'deal' on a printer company.

  I would like to know if you find that zapped installs it HP. As far as I know is it disappears and the scanner no longer works.

  [email protected]

  Bob

• HP Photosmart premium c309g-m not scanning

  I have a HP photosmart premium c309g-m all-in-one that I'm trying to use wireless with my HP laptop running windows 7.  I can print fine wireless but I can't scan to my computer, I tried to use the controls on the printer as well as windows fax and scan.  It will allow me to scan from the printer to a memory card (although when I try to load the jpeg scanned on my memory card on my computer, it shows) also infected but I can't scan to my computer.

  Technical support said there Firewall Norton 360 but when I contacted Norton they disabled the firewall and it still does not, and now tech support said I'm a month out of warranty and will not help me unless I pay and I am reluctant to pay to get the same answers I receive for 9 months now so I thought that maybe someone here could save me money and help me.  I'm also tired of the pass the blame game of: oh, it's for lack of qwest, now it's the fault of windows 7, then it's lack of norton, I even had a tech tell me it was my fault that this printer can not scan wireless but it worked before on my old network.

  When I ran the diagnostic scan it says no scanner installed so we re-installed the software, the updated drivers, but it still says the scan driver is corrupted or missing and it cannot update the driver.  When I run the diagnostic utility that he says no printer not found on the network, but still the printer says no problems found and the network is configured correctly and I still have no problem of wireless network printing I just can't scan.  Please help me!

  If anyone has this problem I finally solved it, (no thanks to HP technical support) here's how:

  I disabled my firewall, I reinstalled the software from the Web site (once again) then I found this download for a software fix http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=mp-77751-1&lc=en&dlc=en&cc=us&os=4063&product=3793676&sw_lang= (even if I've never had Vista on this computer only windows 7 so I have not upgraded) after that I went on the start menu to HP , HP photosmart premium c309g and finished install the software then restarted and it worked.  Since then the only time where I had a problem was when my computer is closing because of low battery and when I'm back from fashion 'sleep' my printer has been disconnected and the scanner n "t work so I rebooted and the printer and the scanner worked perfectly!

• Can not scan using Savin 8045 All In One printer/copier/scanner

  Original title - scanning problems

  I connected a Savin 8045 All In One printer/copier/scanner of my Dell Vostro 470 computer via a cat 5 cable and router. It prints wireless and locally but not scan.

  Hi TomMargiot,

  To provide the proper resolution, I would need more information on your side.

  1. which version of the operating system are you using?

  2. do you receive any error messages?

  I suggest you to uninstall all in a printer\scanner\copier and install it again and check if it helps.

  Uninstall or change a program

  http://Windows.Microsoft.com/en-us/Windows7/uninstall-or-change-a-program

  Install a program
  http://Windows.Microsoft.com/en-us/Windows7/install-a-program

  If the problem persists, I suggest you to contact the Savin Support for assistance.

  http://www.Savin.com/global/support.aspx

  Hope this information helps. Answer the post with an up-to-date issue report to help you further.

• Computer startup scan once started. Cannot use the computer during this time. Later in the day the pc will scan again.

  shortly after I start my computer windows xp3 32bits, he starts searching for something that you can not use during this operation later in the day that it will scan again once I went sceduals

  Hello pendletondoane,

  In addition to commentary of Ken Blake, I added a link that should help to ask your question.  Please let us know status.

  Issues related to the:

  http://support.Microsoft.com/kb/555375

  Thank you

• LaserJet 400 colorMFP M475dn: my printer will not scan

  The printer worked perfectly for yearsnuntil today when he not scanning to an e-mail saying: username or password is incorrect and to ensure the user name and password are valid. I never set up with security by password. I read the entire manual and cannot figure out what to do. I'm desperate, since I use this for my work. Thank you very much!!!

  Hi Helen,

  We gladly invite you.

  Please open the printer homepage, to open it click on the Configuration icon on the screen of the printer and select reports, then tap report Configuration to print a report.

  Locate the registered IP / IPv4 / URL in the network information section, then go to the URL from the web browser on your computer...

  Click Scan in the main menu, and then click e-mail profiles outgoing in the button left of andclick pane change to the active scan profile.

  Updated the SMTP password with your new password, check that the PIN in option values empty unless you do not want to set a 4-digit code to scan from the front panel (sometimes, the browser can automatically fill these).

  Click on save and test, and then allow the test complete the scan to e-mail function should work again.

  Kind regards

  Shlomi