HP 5530 Envy: Envy 5530 load sticker paper

I bought the Cricut Explorer and I am trying to use the function 'print then cut.  My HP printer will not load Cricut printable sticker paper.  I use matte brochure paper type and quality.  It starts to load, then crashes and gives me an error message of paper jam.  I'm surprised because this printer has been cited as the top 2 best for this Cricut machine!  It is fairly new and not widely used, so that the rollers should not be a problem either.

Hello @spikerdoos, greetings!

Thanks for joining us. I'm happy to help you

The problem you are having with the 5530 desire, could be caused by 2 reasons:

  1. Incorrect paper settings
  2. Not taken media type supported by the printer

Most likely, the problem can be solved by using the correct paper settings when printing. Try the following steps:

  • Click Start - printers & faxes - give a right click on the 5530 like and choose Printing Preferences.
  • Select the paper settings correct according to the type of paper you are using. Paper size and paper type should be mentioned properly.
  • Then try opening the page you are trying to print and even once, make sure that the correct paper settings are selected before printing.
  • You can visit http://hp.care/2c0qNsR and also http://hp.care/2c0qka8 for more detailed information in the selection of correct paper settings.

If the step above does not resolve the problem, then it might be largely because the matte Brochure paper type you are using is not supported by the printer.
Note: It may be possible that you use a Laser Matte paper, in this case, make sure that you use paper ink-jet itself.

Please let me know what happens. Thank you!

See you soon

Tags: HP Printers

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