HP 6310y can't get the new hard drive to load windows 7

model 6310y - Windows 7 Home premium 64-bit

My desktop PC has stopped working.  I took it to the local computer store and they said it was the HD.  I bought the new hard drive and tried to install the retail of Windows 7 home premium 64-bit OS.  I got an error Code 0 x 80070002.

I called HP support... told me that I needed their brand of recovery disks because the motherboard or BIOS would not allow me to install Windows 7 on new replacement HD disks without having their (HP).  So I ordered their... $17

I bought another new HD and tried to install Windows 7 OS with HP recovery disks.  This time got the 0xe0ef000e error Code.

I have to mention every time trying to install OS on new replacement HD... He got about 8 to 12 minute installation before receiving error messages.

I called HP support... this time said that the retail version of Windows 7 OS must have worked and that I didn't need the HP recovery discs brand new replacement HD installation.   They offered me to pay $199 and send my office to fix inclusive it... all.

Very confused.  I never had something like this before... I had several hard drives die over the years and have replaced the myself and installed all of the software including myself OS without any problem like this.

Memory retrieves okay when using the diagnostic f9 key... She showed problems with HD during one of my many attempts of diagnostics

Not sure if it's a bad mother or the video card integrated... do not know how to find either... since I can not the PC market

It will start at Blue HP screen & most of the time allow me to enter in the screens f9, f10 or ESC.

Don't know if its worth paying $200 to fix this or go and buy a new one for about the same price.

any suggestion or help is appreciated

Thank you

I had to send it back to HP.  It is a bad motherboard.  They dropped the price a bit to replace the motherboard.  I don't remember how much they charged me.   I'm guessing around $200 - $300

Tags: HP Desktops

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