HP 6500 Wireless does not scan

The printer works fine for printing, but it does not scan.

When I select scan on the officejet 6500 wireless it is said: 'SCAN MENU SELECT a COMPUTER' any key on the keyboard work only 'OK '. When I select OK it says "No. Scan Option - refer to device documentation to troubleshoot. Press OK. »

Operating system: Windows 7

Connection to a printer wireless

Download/driver downloaded and installed oj6500ve709_basic_14

Mahalo (thank you in Hawaiian) in advance for your help.

Hi soccer_crimson,

Follow the attached document for your Officejet 6500 printer model.

Steps to follow for issues with WIA - Windows Image Acquisition:

Follow the steps below to check the WIA Service:
1. type services.msc in run or search and files program
2. scroll the page up to the WIA Windows Image Acquisition
3. make sure that the service is running. Click on stop and then restart to ensure
4 restart the computer

Restart the services of dependencies:
1. Click Start, in the search box type "services" without the quotes.
2. scroll down until you see Windows Image Acquisition (WIA).
3. double click on it and go to the Dependencies tab.
4-2 services must be listed.
5. close this window and look for the remote procedure call (RPC).
6. make sure it's on manual or if it is enabled automatically, just leave it. Make sure the service is started.
7. go to hardware detection kernel and Double click.
8. set the Startup Type to manual and click on apply.
9. you should be able to start the service by pressing Start.
10 now, you are done and the Twain Manager must work and gives you is not a mistake. This should solve your problem

Tags: HP Printers

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