HP 6830: HP 6830 printing problems

Initially, this printer has been used on a system with Windows 8.1 (64-bit) and it worked flawlessy. After the upgrade to Windows 10 However, he had a few intermittent printing problems. Known upgrades can cause problems I uninstalled/reinstalled and everything seemed ok. However, the same problem reappeared immediately.

Everything works ok for a bit then the printer stops working. Can not scan or print (from Panel of control printer itself or control office). The printer must be powered off/on power so that it can start working again.

Ran the program Scan HP that came with it and made sure to drivers are updated. The problem persists however. What can be done short of buying a new printer? Help, please.

EDIT - I forgot to mention it is configured to operate wireless and not via the USB port if it matters.

I wanted to give you an update...

I "think" the printer now works correctly? It has been a few days without question since I worked on it back which is longer it's gone in the past. I do not accept the solution again, however I want to give him a few more days to be sure. I thought it was fixed before and printing problems are back.

Notes:

1. I do not have the procedure described above SMTP uncheck ^ ^ ^ I didn't quite read the right steps when you work on it (it's actually the printer of a family member and not mine). I spaced on where he is told to do a right click on the printer icon and then click printer properties. I guess my mind went to some properties. I didn't know there was a printer properties to select. Printer properties is higher in the list of menu along that opens the right click (I have a HP printer too and he tried once I realized my mistake). I guess I'm so used to click the General properties, I just cleared the research of properties of the printer and thought that it meant click regular properties.

Because I clicked on the wrong properties option I could not find the ports tab (but I was able to find the IP address - it was OK) so I thought maybe gave me by mistake as follows to another printer or the version of windows. So I just moved to other options. If someone reads this thread to try to resolve the issues I've had to make sure and look up in the list for the printer properties and select is NOT as the ordinary properties which is at the bottom.

2 - the update suggested KB was already there and installed. However, it had been installed shortly after the 10 Windows upgrade which is when issues with printing suddenly appeared. So I uninstalled manually downloaded the update and reinstalled just in case it had been corrupted during the original automatic installation. This is a HUGE update and I have seen that people have screwed up in automatic updates in the past.

3 - I decided to uninstall all of the software and the printer and start over again once more. In doing so, I found a few HP entries that were dated before the previous uninstall/reinstall tent while they were not uninstall as they should have and I thought they had. This means that they have not been updated during reinstallation or the other. Made me think maybe one of them was somehow behind the questions?

I had to use 3rd party uninstalling and registry/hard drive cleaning to remove all traces of these couple like Windows Add/Remove Programs software wouldn't uninstall them at all, or if she did he left pieces everywhere.  One in particular (HP Solutions Framework Support) wouldn't uninstall period until what I downloaded from specific software allowing a forced uninstall. Took long to get everthing HP about the machine off.

Once I have finally managed to remove all traces of the old installation of HP and went forward with the reinstall using latest software/drivers on HP.com, I noticed the relocation took a little longer and I was asked to do more to lift the printer up and running. I think that some of these programs/registry entires which gave me such a hard to remove time were corrupt reinstalls previous that I tried when popped up printing problems after upgrading from Windows 10. Once they were gone went to reinstall it correctly. Or so it seems, it's just a guess.

Anyway, as said above ^ ^ ^ "seems" to have corrected the problems. I do not know about you until the printer is used for a few days. It is used a lot if it's not resolved, I'm sure I'll hear about it soon. After that earleir tries to fix the issues would already have surfaced long before now so I'm hopeful we finally have it.  I'll be back if everything goes well and will accept the solution OR post that it did not really work. Don't want to prematurely.

Tags: HP Printers

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