HP 7520 cannot connect: scanner HP 7520 unable to connect to Web Services - by e-mail is no longer work

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• HP Color Laserjet M177FW MFP PRO cannot connect to web services

  I bought a HP Color Laserjet M177FW MFP PRO today and took me to the top. It can print and scan over wireless network. However, it cannot successfully connect to web services. I put the DNS numbers with google DNS addresses. I changed his IP address with manually. The IP address is unique. Normally it is not activate/remove webservices. But when I restart it, it can do for a few minutes. It may take an e-mail address, but it does not print any information sheet. When I try to print a sheet it says "Connection problem" in the first minutes, and later, he said "Connecting" and he expects, there is no error message. What am I supposed to do? Please help me.

  First of all thanks for your help. I solved my problem. After that I sent this message that I've updated my firmware printers and that does not solve the problem. I called HP customer service and they help me. We have solved the problem. My router was the reason for my problem. When I reset to factory settings, the problem disappeared. Thanks anyway. I want to share my solution. Maybe it helps others.

• HP ENVY 5660: My printer cannot connect to Web services

  Hello

  When I tried to implement Web Services, I got an error.

  The error is "server problem. The printer could not connect to Web Services. The server may be busy or temporary unavilable. Try again later. »

  I am connected to internet (WiFi) and the Internet connection is not a problem.  I had this problem for 2 days. I would be grateful any advice.

  Thank you.

  I've done your instruction, but I always had the same problem. However, after I print web access test report has changed the date on my printer, and auto power off is activated, my printer could somehow related to web services. Thank you very much for all your advice!

• HP Envy 7645: Envy 7645 unable to connect to web services

  I have a new 7645 envy that cannot connect to web services.

  I tried the things:

  Verified Internet access. "The report of ' the Web access test results" printers displays "No problems found"

  Checked the wireless connectivity by connecting to the Server Web Embeded printers

  I put statically (primary) DNS 8.8.8.8 and 8.8.4.4 (secondary)

  The IPv4 address is assigned by DHCP, so I changed to static (manually) assigned

  Re-checked wireless connectivity by connecting it to printing Embeded Web Server with static IP address

  Many printer restarts to ensure that the changes have taken effect. (Have you tried turning off and on again?) (HA!)

  Connected to the https://www.hpconnected.com website

  The printer is registered on my devices tab

  The State of the printer is 'offline' (I assume that this would change if the web services were working)

  Any help would be appreciated.

  Hello treadwayl,

  Welcome to the Forums of HP Support!

  Thanks for putting the time in to a very informative post on the ENVY of 7645 being is not able to connect to Web Services. When you try, what is the exact error or the message?

  I want to try the DNS of: Server DNS main = 209.244.0.3 & secondary DNS server = 209.244.0.4

  Reboot the router and the printer, then try again to connect.

  Let me know the out come, soon.

• 7520e HP photosmart all-in-one: 7520e photosmart printer, does not connect to web services

  My printer was working fine, I share wireless between your desktop 8.1 windows 64-bit, windows 7 64 bit desktop and a windows 8.1 64-bit laptop, the latter is rarely used although it remains connected.

  Now, for some reason, my printer cannot connect to web services, it says an error has occurred, but you may still be able to use some of our services.

  I can connect to e print without any problems and it is connected to my network and wireless, I managed to send faxes, but only from the top of the charger of my printer page and not my computer, but at least it works, I can do a sheet of coverage since the fax software.

  Is this one of printers who had a few apps taken away from him? If so, this may be the problem with the web services.

  I uninstalled my software to print several times and re installed as has a HP technician but still no luck.

  Any ideas please.

  It print and scan very well although I have on my desktop windows 8.1 for the moment, I still have to

  install it on my windows desktop 7. Last night, when the technology installed on my windows desktop 7, he says you correctly it installed-windows 8.1 desktop, which of course was incorrect. I am the administrator on office computers, no homegroup, or user accounts, I just choose to share.

  Hello @emma22,

  Appreciate your efforts.

  Please check the picture below:

  

  Go to printer EWS - network - wireless - IpV4

  Click the manual IP address - suggest a manual IP address.

  Select the manual DNS, then choose 8.8.8.8 and 8.8.4.4

  Save the settings.

  Let me know how it goes.

  See you soon

  Please click on 'acceptable' on the post that solves your problem to help others to find the solution. To show gratitude for my help, please click the 'Thumbs Up icon' below!

• LaserJet M276nw MFP Color impossible to connect to Web Services, tried all the suggestions on the forum

  I tried all the possible suggestions on the forum. I opened all the ports suggested by HP support on my Belkin of N600 router. DMZ has changed IP address on the printer. We even directly wired ethernet for printer, still cannot connect to Web Services. Now I have to wait until April 4 a technician to remind me. Everything else works fine. I can print wireless from my laptop & smartphone. Just can not access Web Services, oh & firmware is up-to-date on printer & router. We changed the DNS settings for 8.8.8.8 & 8.8.4.4.

  Success! I had Verizon send me a new Modem/Router. The original was 10 years. Install a new one, did a "Restore Defaults" on the printer. Re-setup the wireless network wizard. Click Web Services & connected. Received my code from the printer. So, since I have a few towns away I figure I would try eprint. It worked... Woot woot!

• HP photosmart 7520: HP photosmart 7520 unable to connect to web services

  I am also having this problem. I tried the solutions above. Can you also send the solution for me?

  drzman1

  Welcome to the Community Forum of HP.

  I don't know that to which you are referring - he could be the following:

  By PrintDoc Web services

  PhotoSmart 7520 does not connect to "Web Services"

  You can take a look at the suggestions already provided - they are likely valid for your situation.

  I can also offer you the following:

  Reset Web Services in ePrint printer

  • A method essentially provides the procedure that you find in PrintDocof wire,
  • Two method explains one more 'standard' reset Web Services approach.

  ============================================

  If you are in the USA or the Canada, you can call using Cloud Services.  I suspect that they can help during normal hours, but you can certainly call anytime and see if help is available:

  When to call HP Cloud Services and when to call HP Tech Support

  Click on the thumbs-up Kudos to say thank you!

  And... Click on accept as Solution when my answer provides a fix or a workaround!

  I am happy to provide assistance on behalf of HP. I do not work for HP.

• Photosmart 7520 unable to connect to Web Services

  Hello

  I can't scan it and send it to any email address, printer tells me it is unbale to connect to web services.

  I checked the 8888 and the 8884 and entered manually, also the work of Apps

  Help please

  I was just talking with a colleague who said that power pulling plug without touching the power button is more efficient for this problem and it has a 7520.  If it does not the next thing to try is to disable and then re-enable the web services.  The problem with this approach is that it will give you a new address of email eprint.  If your original eprint email address is important to you then you probably don't want to do.

• HP Photosmart 7520 unable to connect to Web Services

  It's used to work. Now when I try to scan to e-mail, I get all the way to where I choose it as a Document and then I get the message "unable to connect to web services. I printed out the results of the wireless network Test and everything looks great. Also, the Configuration of the network page is superb. My name network, says it is connected to the Internet. I was able to download the updates. IP address looks right.

  I have downloaded and run printing HP and doctor Scan and it crashed.

  Signature of the problem:
  Problem event name: APPCRASH
  Application name: HPDiagnosticCoreUI.exe
  Application version: 3.1.0.25
  Application timestamp: 50fd3a60
  Fault Module name: dlbxtwds.ds
  Fault Module Version: 3.107.0.0
  Timestamp of Module error: 45df4cd1
  Exception code: c0000005
  Exception offset: 00004da2
  OS version: 6.1.7601.2.1.0.768.3
  Locale ID: 1033
  Additional information 1: 0a9e
  More information 2: 0a9e372d3b4ad19135b953a78882e789
  Additional information 3: 0a9e
  Additional information 4: 0a9e372d3b4ad19135b953a78882e789

  @shoikh

  I understand that your printer is not connected to the web services.  . I would first disconnect the router and the printer for about 1 minute.  I would plug the router first then the printer. I would then try to enable web services. If not successful, and you get the same error message. I'd follow these steps.

  1 obtain the IP address of your printer

  a. This can be done by pressing the icon on the printer wireless.

  2. Enter the printer's IP address in a browser.

  3. Select the tab network at the top of the page.

  4. on the left, select network.

  5. Select Network (IP) address

  6. select manual DNS server

  a. manual Preferred DNS should read 8.8.8.8

  b. alternate DNS server should read. 8.8.4.4

  7. Select apply you could get a fair warning select OK.

• Photosmart 7520: error message stating unable to connect to web services

  I'm scanning my printer and get error messages saying: unable to connect to web services check the internet access. I have access to the internet and also tried to get a new IP address manual. Keeps saying try again or enter proxy. Any ideas would be greatly appreciated.

  I have used this analysis before but just suddenly get these messages

  OK I try it and see if it works. Thank you

• HP 7520: Unable to connect to web services

  Get the unable to connect to web services, went through some previous discussions and no help. Uggghg

  Hi @Davem72,

  Thanks for your comments.

  We said that server problems have been resolved, can try you again to see if you are able to scan to e-mail?

  Have you been able to 'test' successfully once you have installed the scanning to E-mail?

  Thank you.

• HP laptop: Hp 7520 all-in-one, unable to connect to web services when you are trying to scan to e-mail

  All of a sudden, I'm not able to scan to e-mail. I get the message unable to connect to Web services. One day he was working the next day this error message.
  THX!

  Hi @MMDH

  Welcome to the Forums of HP's Support. I understand that you are getting a server connection error when trying to scan to e-mail. I would like to help.

  There are two ways to go about this. It's either scanning to email app that is having the problem, or the printer it's impossible to connect to Web Services. It is easy to discover this. Tap the ePrint icon located in the upper left corner of the screen printers. If you get a server connection error, try the steps in this post troubleshooting by E - roq. Pro tips: Troubleshooting printing and scanning to Email Issues in e-all-in-one printers

  If you do not get a server connection error, then the problem is with the scanning to email app. To solve this, go to the Web Services menu (icon ePrint) and select settings, then remove Web services. You will return to the main menu/home. Press again the ePrint and enable Web Services. Once activated go to scanning to email App. Setting up scan to email. Send a test.

  I would like to know if these measures worked for you. If they did, it's great! Give us some reinforcements by pressing buttons of solution and laurels, that we will help and others see that we have the answers!

• HP 7520 unable to connect to Web Services, "error server connection."

  I have installed the printer software from the disc to a network wireless set up, it gets to the stage where the printer is trying to connect to Web Services, but then said that there is a server connection error.

  I can print from my computer and also my laptop with no problems. Help please.

  Thanks, Barry

  I don't want to go to this conclusion immediately. When you set the static IP address on the front of the printer, it allow you to set a static DNS? Static DNS is the important part of this step. If it won't let you set the static DNS, go to EWS printer by typing it's IP address in a web browser. Set the printer to use Google's DNS (8.8.8.8 = Preferred: Alternate = 8.8.4.4). Once you set the static DNS, turn off the printer and the router. Turn on the router first and let it stabilize before turning on the printer. It normally takes a minute or two for a router stabilize. Let me know what happens.

• Photosmart HP 7520: HP Photosmart 7520 does not connect to web services

  My printer suddenly stopped connecting to the Web Services a month ago. I had already used web services successfully for two years, then my computer infected with malware and ruined a lot of things. I guess that it also affected the printer since it is at the same time ceases to function properly. I can print wireless very well all of my devices, but doesn't connect things like regular printable.
  
  I tried restaring the printer and the restoration of the default network printer. I also tried the steps listed in this forum http://h30434.www3.hp.com/t5/Inkjet-Printing/HP-Photosmart-7520-unable-to-connect-to-Web-Services/td...

  Hello

  Apologies for jumping!

  For the Photosmart 7520, the latest firmware must be installed in order to maintain a connection to Web Services.

  The firmware can be installed on any Windows PC via the following link:

  http://support.HP.com/us-en/drivers/selfservice/swdetails/HP-Photosmart-7520-e-all-in-one-printer-series/5199461/model/5199462/swItemId/OJ-113641-5

  Kind regards

  Shlomi

• PhotoSmart 7520 does not connect to "Web Services"

  My new PhotoSmart 7520 eAll-in-one printer will not connect to the "web services" today. Yesterday all top and work without any problem. Any app I try, it gives me the same error message.

  I run Win XP, the computer is connected to a wireless router with LAN feature. My printer is connected through the LAN. It was working fine yesterday. I did no changes since last night my computer system.

  I'm and turned on the printer and went to print simple Crusaders and received the message that it cannot connect to the 'Web Services '. Sever after tests, I check wireless settings and it shows that it works with an excellent signal strength. The Mac address shows as does the correct IP address for the printer.

  I checked my router to see if she was talking to the printer and everything was correct and functional. He showed increased activity with the printer wireless and work, the IP and Mac addresses were both correct.

  I followed several statements of SUPPORT from HP on the withdrawal and the reactivation of the Web abuse and got a print both times I tried it.

  Just before I downloaded HP Print and Scan, a small icon doctor appeared in the system tray in the lower right by saying that the computer analysis was not available. I ran the program doctor and ran the fixes to scan and print. The small icon disappeared, but I don't know what has been corrected.

  I turned the printer and on again at least twice. And I ran twice wireless configuration software.

  I can always connect to web services. I didn't have this problem when I set up the new printer Saturday. It worked fine until this morning.

  I'm not having any problem connecting to Internet with other software.

  We will define a static IP address and (most importanly) an external DNS for the printer:
  
  -Print a the front of the printer Network Setup Page. Note the IP address of the printer.
  -Enter the IP address in a browser to reveal the internal settings of the printer.
  -Choose the network tab, then wireless along the left side, then on the IPv4 tab.
  -On this screen, you want to set a manual IP address. You must assign an IP address outside the range that the router sets automatically (called the DHCP range). If you do not know the range, change the last set of numbers (those after the last '.') 250
  -Apply the subnet 255.255.255.0 (unless you know it's different, if so, use it)
  -Enter the IP of your router (on the Page of the Network Config) for the gateway.
  -Enter for the first DNS 8.8.8.8 and 8.8.4.4 for second DNS. It's Google DNS. You can choose a different external DNS if you wish.
  -Click 'apply '.
  
  Now, stop the router and printer, start the router, wait, and then start printing.
  
  After that, you will have to redo 'Add printer' using the new IP address.