HP 7520 - scan: e-mail - no attachments included

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• HP photo smart 7520: photosmart 7520 scan to e-mail

  All of a sudden I can't scan messaging tried other apps on printer work but not scanning to e-mail. Someone at - it solution.
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  Hey @Bmeattey,

  Welcome to the Forums of HP Support!

  I see that you have some problems with the use of scanning to E-mail on your 7520 Photosmart e-all-in-one printer. I can help you with that.

  To start, make sure that the printer is plugged directly into a wall outlet, not a surge protector. Once done:

  1. On your printer, click Web Services icon in the upper left corner of the display screen.
  2. Click settings.
  3. Click on delete Web Services.
  4. Click the Web Services.
  5. Click on accept and Yes.

  Please let me know if this allows you to scan to E-mail. If so, please click on accept solution. If you appreciate my help, please click on the thumbs up icon. The two icons are below this post.

• Photosmart 7520: Photosmart 7520 Scan to Email problem

  Hello

  I have the same problem as almost all the other posts in this forum. I can perform all functions with my Photosmart HP 7520, print from my Mobile / Tablet / PC, Wi - Fi all the Apps front panel, connect to the printer via IP fixed, applications via ePrintCenter etc... Until recently, I could also do a "Scan to Email" but which has suddenly stopped working to fail "unable to connect to Web Services.  Confirm access to the Internet and try again. "I tried all the previous suggestions including cycling the power on my router then the printer, all with no success. As mentioned the only funtion not working is "Scan to Email". I understand there is a 'special reset process' that is sent by electronic mail private users with this specific problem. Could you please make this available.

  Thanks in advance...

  Hi Shoe59,

  I finally got the work of Scan-to-Email service.

  I ended up removing the "Web Services" - via the printer-> Web Services-> settings Menu-> remove Web Services. Immediately after I went through the same steps of menu and "enabled web services" again (I think that something has been downloaded to the printer) and a page is printed with an activation code where you need to connect to your account connection HP and basically setup your account to e-mail printer as again from scratch. that is, you get sent to you 4-digit Code, enter this in the menu of the printer to continue setting up your account. I have set up several Scan-to-email accounts and tested them all and they work now just like before. The only witch hunt, I couldn't use the same EMail address of the printer as the connection HP site said that my old Email address was already in use.

  I am convinced that there is a change in the backend (cloud side) which requires you to remove & reinstall web services to make it work again. Anyway give it a try if you haven't already and hope this works for you as well.

  See you soon

• Photosmart 7520: Scan to email - server connection error

  Apologies for another post on this subject, I worked my way through the various fixes but none have worked.

  Scan to e-mail worked very well - we use it quite regularly. Then, about 3 or 4 weeks, we got our first message "error server connection." I'm not aware of nothing to bud in our home network, where we use the printer.

  A moden is connected to an Airport Extreme (82.1.132.1, DNS 194.168.4.100 IP / 194.168.8.100). The printer is connected wireless. We can print and I see that the printer is registered on the network.

  I tried:

  1 Manual IP and DNS: IP 10.0.1.249, DNS 8.8.8.8 / 8.8.4.4

  2. as stated above, but DNS changed to 194.168.4.100 / 194.168.8.100 - the same as AirPort Extreme

  3. automatic IP (10.0.1.7) but manual DNS (both variants above).

  After each change, I stop, wait and restart the printer.

  Printer series no TH417710CJ05YY

  Firmware ELM1CN1434BR

  Version of the firmware fix 20

  Country/region 31/1

  Any suggestions?

  Thatnks for taking the time to read this post.

  Hello

  My apologies for jumping.

  For HP to feature Web Services, firmware ELM1CN1607AR must be installed for the printer.

  Download and install the latest firmware below, then check for the difference:

  http://support.HP.com/us-en/drivers/selfservice/swdetails/HP-Photosmart-7520-e-all-in-one-printer-series/5199461/model/5286642/swItemId/OJ-113641-5

  Kind regards

  Shlomi

• Photosmart HP 7520: Scan to email does not work

  Hello

  For the last few days I am facing problems of scan to e-mail function. It gives me an error - "failed to connect to Web Services. "Confirm access to the internet and try again. I checked access to internet, is turned off and turned back on, but everything is fine, except that scanning to e-mail still does not work.

  I also tried the suggestion of manual entry of the DNS server in the DNS address configuration, but it does not work.

  Kindly help.

  Kind regards

  Alok

  Hello @alok7,

  Welcome to the HP community!

  I understand that you have a problem with scanning to E-mail app on e-all-in-one printer, HP Photosmart 7520. I'd love to help you with this.

  Here are the steps I suggest to try everything first:

  Network Power Reset:

  We'll leave the router and unplug the power cable (NOTE: do not reset the router.), and then do the same with the printer and shut down the computer. After a minute, plug in the router, wait to fully turn on, then plug the printer back in and wait for the wireless light become solid. Once the router and the printer are on, go ahead and re - turn on the computer. This will refresh the network connection.

  Restore the default settings of the network and reconnect:

  1. on the front panel of the printer, press your up wireless icon

  2. Select settings.

  3. Select restore default network settings.

  4 turn on your printer.

  5. once it is initialized to save, press the wireless icon again.

  6. Select settings.

  7. Select Wireless Assistant , and then follow the prompts to enter the details of your wireless network.

  8. try to activate the web services again.

  Configure a manual DNS for your printer:

  You mentioned that you have already tried defining a manual DNS for your printer, DNS that you used. If you have not already tried so, I suggest to use primary like DNS 8.8.8.8 and 8.8.4.4 as the secondary DNS.

  If your web services connected, even if scanning to email does not work, you may need to reset the web services on the device.

  NOTE: Reset web services clears the custom email ePrint you have configured on your printer. Please be aware that if you have a personalized email ePrint, after doing this, you will need to configure again and will not be able to use the same address.

  1. press the Web Services button on the front panel.
  2. tap on settings.
  3. pressremove web services"and confirm deletion.
  This will bring you to the homepage.
  4. press on the icon Web Services , once again on the printer and go through the installation process.

  5. once the web service has been activated again, try to configure your scan to E-mail

  Please reply to let me know if these measures have helped to solve your problem.

  Thanks for posting!

  

• Windows Mail: I try to send or to send e-mails with attachments, they send with no error code, but no one gets them!

  I even tried to send me and e-mail will appear in my sent folder but never arrives in my Inbox. I use verizon email and check my webmail account to see if they are in the spam, they are not in spam, in the inxbox, etc... just disappeared! It started just yesterday, before everything was OK. I tried a system restore think an update of windows has created the problem, restoration has not solved it. If I send my verizon webmail account, I can send and transfer emails with attachments... but not from windows mail. I can send text messages only from windows mail.

  Disable analysis in your e-mail anti-virus program. It is a redundant layer of protection that devours the CPUs, slows down sending and receiving and causes a multitude of problems such as time-outs, account setting changes and has even been responsible for the loss of messages. Your up-to-date A / V program will continue to protect you sufficiently. For more information, see:
  http://www.oehelp.com/OETips.aspx#3

  Why you don't need your anti-virus to scan your email
  http://thundercloud.NET/infoave/tutorials/email-scanning/index.htm

  Note that for many AV programs, it may be necessary to uninstall the program and reinstall in custom Mode and uncheck e-mail scanning when the option is available.

  Bruce Hagen
  MS - MVP October 1, 2004 ~ September 30, 2010
  Imperial Beach, CA

• Photosmart 7520: Scan to email

  Hello

  I created my adr e-mail on the printer and checked my email adr. the PIN code, which is sent to me HP

  But when I start the process by clicking (the printer), "Scan"--> "Scan to Email"--> Select the My Email account--> select the type of scan (video): the printer as it is unable to connect to the Web service?

  The printer is connected by WiFi and have good acess and is no problem scanning/printing from a PC or MAC - what to do?

  Concerning

  Brian

  Hi latifa.

  I understand that you have some problems using scanning to E-mail with the Photosmart 7520. She seems to have the installer without problem, but it indicates that you do not have access to Web Services.

  Try the procedure described here: Re: problems scanning Photosmart 6520. You don't have to worry about the title and mentioned printer, the steps will be the same.

  Can't wait to hear if this helped.