HP 78 and purchased red ink cartridge does not print, purchase was by mail with a HP 45 cartridge

Purchase was about a month to six weeks - waiting for the old cartridge to run out. Where red is normally printed is a shade of light green. Open to a suggestion of how to fix this problem. The printer is my old reliable Deskjet 990Cxi. The system is a HP Tower. works with Windows 7 SP2. This result occurs when the test page is printed when you install a new cardtrige (s) and when I print a document using Word with red symbology. There is no error message, just the eye ball and see that the page is incorrect. I bought HP cardtriges four or five times before with no problem, as long as they are not available in retail stores more.

Thank you very much, Bill [personal information deleted]

Okay Bill, because it is still under warranty I would say certainly contact HP telephone support on this issue, because I think that you will need a replacement cartridge.

Can you please let me know how you go?

Thank you

Ciara

Tags: HP Printers

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