HP 8500 has more: phone service online

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• HP OfficeJet 8500 has more 910 g give up connection every now and then

  I explored the forums for 8500 more connectivity issues and did the following, but the problem persists:

  I am using the Wi - Fi connection (force 4), web update services and software packages, can use eprint, but printer loses connection (even with eprint servers). I have it set to fax so phone line is connected and noticed that when a call arrives (or goes), it restores the network connection. It seems that he loses the connection when it starts in mode 'sleep'. Is there a way to disable, and then do a test?

  I noticed that first print wirelessly from a laptop computer crashes and comes back with an error (sometimes work after a long time), but the second try and then work (it seems that the first test is trying to put the printer back to the mode 'sleep'!)

  I have the static IP assigned (in both the printer and the router) and static DNS primary.

  I have IP v4 ONLY on the printer.

  What can be done? Help, please. The printer is only a few days old!

  I finally realized that you can go to the 'Préférences' menu on the touch screen and disable the "power saving Mode" - this apperently solved the "problem of loss of connection" (with static IP/DNS and IP v4 only)- but the screen was continually WE (and quite brilliant - more than a lamp at night!). I also found that there is an option under "Tools" screen saver But the screensaver works just the video "promo" continuously without interruption and with the same brightness on the screen. Is it possible to say 'black' after 10 minutes?

  Perhaps HP should provide a screen saver that turns off the display after a period of inactivity.

  APPARENTLY, THE LOSS OF CONNECTION BUG IS DUE TO "ENTERGY SAVE MODE" WHERE THE WIRELESS LAN CANNOT DETECT TRAFFIC TO WAKE UP THE PRINTER. THIS SHOULD ALSO BE FIXED IN THE NEXT FIRMWARE.

  To SUMMARIZE: In order to avoid the 'loss of connection"(for wireless) perform the following steps:

  1 assign a static primary DNS and static IP address (through EWS doing via a browser is easier - see below on access EWS).

  2. optional but recommended: connect the printer wireless MAC address to the same static IP address in the configuration of the router (router consult manual or vendor on how to do this).

  3. via the integrated Web server accessed through a browser of computer - under 'Network' settings, select 'IP v4 ONLY' (EWS is accessed through a browser on the same wireless LAN by typing http://192.168.1.xxx - where xxx is the IP address assigned statically - you can find it via touching the wireless icon on the screen in the printer)

  4. go in the 'preferences' and disable the "power saving Mode" (in the touch screen of the printer interface)

  5. optional but highly recommended: turn on the "screen saver" in the "Tools" menu (in the touch screen of the printer interface)

  6 see if it the problem slves (mine is running fine since then)

  These steps are for HP Office Jet 8500 has more 910 g printer. I hope it helps someone here!

• OfficeJet Pro 8500 a: Officejet Pro 8500 has more ADF will not work

  like others, I have this problem.  In fact I do not use the ADF very often and this kind of ignored her, but today, that I needed so decided to try to fix it.  I tried most of the fixes here and the first did nothing, but trying to look at this, I decided to put the paper in the ADF, then open the cover and look to see what happened.  My God, he started work.  I let go a bit and then started to lower the lid.  Heck, he stopped.  Essaye tried again, stopped again that I dropped the lid.  Did that a few times and then being qualified professionally I have the fix engineering, a slight slap on the far side of the adf, as on the back of the printer.  Now, my God, it was only half an hour, but the thing works.  Put three leaves there very well.

  If my thoughts are that some switch or sensor is loose or slightly stuck somehow, and that's the question.  Looking at what others have done, I epxect that they opened and closed the lid several times, because it a bank in the meantime or in the process, and perhaps it's her.  Probably HP guys could tell us what it is?

  Hello @billfern,

  I understand that you were familiar problems of automatic document feeder on your HP Officejet Pro 8500 has more e-All-in-One Printer and after trying to solve the problem, you have found that when you lower the scanner the paper process would stop. I'm happy to hear that you were able to solve this specific problem by giving a bit of a slap to the printer. This certainly isn't a standard troubleshooting step, but one that I saw set a number of different problems!

  In your case, I agree that there is a sensor or roller conflict occurring which is at the origin of the book of power question. This may be due to a defect of the real hardware or a programming problem. In all areas of document feeder, it is not so simple. There are many variables that can affect the document feeder Assembly. Some problems occur after crossing the media statement incorrect Assembly or an overload of the Assembly. Other problems occur if a part in the tray is physically broken. And some points can be caused by a programming problem. However, in all cases, if the charger is faulty a replacement of the entire unit would be necessary that the tray is not a replaceable part.

  It is never a bad idea to update the programming on your machine. Even if your specific Officejet works at the present time, I would recommend sending the last update of the Firmware to it. You can download and run the update of the Firmware by clicking on here.

  Thank you for joining the Forums of HP Support!

• OfficeJet pro 8500 has more: Officejet pro 8500 has will not be printed sheets

  I have an Officejet Pro 8500 has more printer. I try to print the recipes on cards, but everytime I try to do my printer says "incorrect paper size" and then cancels the job. How can I fix it? I have a macbook... I don't know if it's part of the problem?

  Most programs running under OS X obey the size of default page defined by the Print Center/Printer Setup Utility preferences. A notable exception to this rule, however, is that Microsoft Word, which has its own system to decide what paper size to use.

  Change the default value of letter to A4

  Idea of what should be the default paper size is set in the Normal template. Go to Format > Document, and then press the button layout... . Set the size of A4 paper, and then press OK. Press the button by default... , answer Yes to the dialog box, and then press OK. - Source

  I imagine that this also applies to listings so instead of A4, you'd look for 4 x 6! Please let me know if that does the trick!

• OfficeJet Pro 8500 has more: Scanner has stopped working

  Scanner no longer works. Printer turned on and outside, missed scan printer Dr, which did not work, pulled the power cord, checked the wireless network, turn off router then return. Never had this much trouble getting scanner to work. Ideas.

  @Joe5

  If you did not, please remove the existing printer software > restart > install a new copy of the software full functionality.

  Assuming the printer is functional, connected, and that print of Diagnostics shows no errors, then consider / try one of the following Scan Options.

  Printer

  HP Officejet Pro 8500 has more e-All-in-One Printer - A910g

  Full software features:

  File name: OJ8500_A910_1315 - 1.exe

• OfficeJet Pro 8500 has more: document scanning

  Several pages to the computer and save it as a file, but now he won't, until Apple upgrades my Officejet Pro 8500 has more opportunity to scan the whole of a scan of the page at a time.

  How to scan a document of several pages under the name of a file?

  Hi @Pinnacleport,

  I read your post and to see that since the upgrade to El Capitan, you are no longer able to scan several copies of a file. I will do my best to help you with this problem. If this helps you to find a solution, please click on the button "Accept as Solution" down below in this message. If you want to say thanks for my effort to help, click on the 'Thumbs Up' to give me a Kudos.

  I checked the site and the drivers are installed by the Mac drivers preinstalled. HP printers - installing a printer driver Mac using Apple Software Update.

  Check the name of the driver that is installed by the printer. Make sure that it shows just the name of the printer.
  Click on the Apple menu, click System Preferences. Click on Printers & Scanners, highlight the name of the printer on the left side and right side of the screen it should show the name of the printer. (Officejet Pro 8500 has more)
  
  If the full name of the printer is not correctly, delete and add the printer name back from the list. Click on the sign - to remove the driver and then click on the + sign to add the driver might have to drop-down list to select the name of the printer to add a click.

  

  

  What application are you using to scan with?

  The only way you can save several pages in a single file is in PDF format. JPEG and other formats will save multiple documents as separate pages. In the printing and scanning window, select PDF and check combine in one document below.

  I hope this helps. If there is anything else I can help you, let me know. Thank you.

• erase memory on HP officejet 8500 has more

  I intend to give my HP officejet 8500 has more and I was wondering about the erasure of memory.  The specs say it has 128 MB of memory and I wonder if something might be stored in which could be sensitive information against things that I copied or printed.  How this memory can be erased?  I've not found anything by Google it

  Hello

  Please try the following - sorry, it's not English:

  http://www.YouTube.com/watch?v=dfnET-jRXGo

  In short: If you look carefully at the screen of the printer, you can see the 'RETURN' key, although it was not lit. Press 4 times. This should open menu supported...

  Kind regards.

• OfficeJet Officejet Pro 8500 has more eAiO Scan to computer scans only part of the Document

  I am trying to scan my Officejet Officejet Pro 8500 has more eAiO scan to my iMac (Mac OS X 10.6.8).) IT scans only part of the document is scanned. However, when I copy it, the entire document is printed. I was looking for, if I could change this on the officet, or the system of preferences on my mac, but couldn't find anything on the 8500. On mac, I could change something, but it was only the scans on insiders from my computer.

  Scanning directly from the Officejet comes in very handy when the digitization of books, with one hand, I have to push it and the iMac is not in reach of the officejet...

  Otherwise, I am very satisfied with the printer and everything works fine...

  Thanks for any help.

  iMac (Mac OS X 10.6.8)

  Hello

  I hope you feel better now!

  Please specify the exect option that you use to scan from the control panel of the device.

  What exect icon are you clicking after selecting the scam?

  If it is computer, try to update the latest version of the driver and check if the Scan shortcuts Manager do not appear:

  Click the Apple icon, then software updated. Be sure to select any update HP available.

  If you don't see the specific option yet, you will need to delete all HP software installed completely and install the latest version:

  * Please note that the following steps will delete all HP software installed.

  1. click on menu go (click the desktop, then watch the menu in the bar at the top of the page)
  2. Select Applications
  3 select the Hewlett-Packard folder
  4. double-click on uninstall HP application
  5 follow the uninstall to prompt to select a device to uninstall
  6. press and hold Ctrl + Alt + Cmd keys on the keyboard at the same time as you click on uninstall
  7 approve any prompt to uninstall all HP software.

  Download and install the latest driver below:

  http://FTP.HP.com/pub/softlib/software11/COL34340/MP-85024-2/OJ_AIO_08_8500_A910_Net_Full_Mac_WW_74.dmg

  Finally, update the latest driver by clicking the Apple icon, then software updated.

  If you use another method of scan, please specify which option you use.

  Kind regards

  Shlomi

• Misalignment of the heads - Officejet Pro 8500 has more e-all-in-one printer A910g

  Oops.  Typical message in subject line.  I'll try again.  I have an Officejet Pro 8500 has more e-all-in-one printer A910g.  I replaced my cartridges of ink three colors, and cannot print, print jobs are in the queue... and I get an error message on the display screen 'alignment failed.  Refer to the documentation for the device for more details. "Also, even though the level of ink Cyan poster now full on the screen, I get no blue on the print head alignment test document.  Help!

  I'm sorry that you are experiencing this issue. Sometimes, when you get this error message, maybe it's the ink or printhead may need to be cleaned.

  Here is a link that can help you with this problem.

  http://support.HP.com/us-en/document/c02207121

  Let me know if it helps. This isn't a software problem, you do not have to uninstall the software and things of this nature.

• OfficeJet Pro 8500 has more: impression of 8500 has only black and yellow

  Pretty simple problem.  The cyan and magenta colors do not print.  The cartridges are all fairly new, PLR and lines of supply to the printhead not are not tangled, etc..   I wonder if I need to replace the print head.  The machine is almost 4 years old.

  Thank you

  TP

  Hello @thomasapayne,

  I understand that when you are printing on your HP Officejet Pro 8500 has more e-All-in-One Printer Color Cyan and Magenta will not print. I would like to help you today with this problem of print quality. Thanks for the troubleshooting steps that you received before reaching out for support, including. Currently, there are a few quality printing additional troubleshooting steps that can be done to resolve this Cyan and Magenta print quality problem. However, if these measures fail to solve this problem of quality then a replacement Cyan and Magenta Printhead will likely be needed. That being said, can I please have you follow the steps below.

  To begin troubleshooting can I please have you click here. Once the support document opens, please follow the steps under four Solution. This includes step 1, step 3, step 4 and step 5 under four Solution. You may need to run the three print head cleans to unclog the printhead system. Attention do not exceed three clean because the ink is used during the process of cleaning print head. After troubleshooting is completed, please print another diagnostic quality report in order to confirm if the quality issue has been resolved.

  If the problem persists, a replacement Magenta and Cyan Printhead would be necessary.

  The print head should be is original printhead Cyan and Magenta HP 940. The part number is C4901A.

  Please reply to this message with the result of your troubleshooting. I can't wait to hear strings attached good luck!

• The analyses are not in line. OfficeJet 8500 has more

  My OfficeJet 8500 has more analysis not evenly.  The upper left area is darker than the rest of the document.  A way to fix this?

  If you have performed all troubleshooting, including the cleaning of the surface of glass scanner, then I would say you are right in your assessment of the defect.  How long have you had the replacement product?

  However, I have one last thing, I would like for you to try.  I have the steps for to do you a factory reset on the printer.  I'll send them to you via private message.  Please check your Inbox for messages in the forum.  Before you perform these steps, please read Bob_Headrick wire on the printer reset, found here.

  If the product is still under warranty, then I suggest call HP for Technical Support on this device.  If you are in the USA / Canada, then the number to dial is 1-800-474-6836.  If you are not in this area, please click here to access the global contact list for HP Technical Support.

   

• HP Officejet Pro 8500 has more e-All-in-One Printer - A910g. -Fax Confirmation Page

  I have the HP Officejet Pro 8500 has more e-All-in-One Printer - A910g. It works very well, but how to make a page of confirmation by fax, with the impression of a miniature of the 1st page of the document I sent?  I checked the configuration information, but apparently not have indications confirm that I sent the fax through the confirmation page with a small impression.

  Hi dtaylor569,

  Follow the instructions below.

  To activate the fax confirmation
  1. press the arrow to the right and select Setup.
  2. press on the configuration of the fax, click Fax reports.
  3. press on the Confirmation Fax.
  4. tap to select one of the following options.

  • Discount - does not print a fax confirmation report when you send and receive faxes successfully. It is the default setting.
  • (Fax Send): Prints a report of fax confirmation for each fax you send.
  • On (fax) - prints a report fax confirmation for each fax that you receive.
  • On (Send and Receive) - prints a report fax confirmation for each fax that you send and receive.

  Prints a report of fax confirmation for each fax that you send and receive.
  To include an image of the fax on the report
  1. press Setup.
  2. press on the fax, click Fax of Confirmation reports.
  3. tap on (fax) or we (send and receive).
  4. press on the Fax Confirmation with the image.

• Windows Server 2008 OS is not acceptable for Officejet Pro 8500 has more

  I am installing an Officejet Pro 8500 has more on a network that contains just a Windows Server 2008 R2 (64-bit) computer and a bunch of zero clients.  I read the document "installation of the software of the printer on Windows Server 2003 or 2008" including the updated title hope in my heart.  Unfortunately when I followed the instructions to install from a. MSI file, I get an error message saying "this computer's operating system is not supported", as can be seen in

  https://www.dropbox.com/s/oi3ur31frg8dhi3/HP%20error%20via%20MSI.PNG

  I am able to print to this device I have widower of drivers from Microsoft Update, but I want to be able to scan with it.

  I solved this problem by installing the complete package on a Vista laptop then set up a network folder on the server for the scanned images.  I then unplugged the laptop from the LAN and now I can scan using the front panel of the printer/scanner and images appear on the shared folder of Server 2008.

• How to download pictures from a memory card to the computer on the new Officejet 8500 has more?

  I recently replaced an old printer HP psc 2410 photosmart with a new Officejet Pro 8500 has more printer.  The installation went fine without error messages, and it will print, scan and copy very well.  When I insert a memory card into the slot, the printer itself recognizes files and displays them on the LCD screen and offers to print.  BUT... what I want to do is to download the files on my PC (Windows XP), and I can't understand how do!  There is no program of HP that appears and offers to transfer the photos as with my old printer.   I also expected to see the map locations shown as a removable disk, as I did with my old printer, but I don't see them.  In addition, my Photoshop Elements program does not recognize the card slots to be.

  Then it dawned on me that my computer 'sees' map locations because it is not connected directly to the printer!  I created this as a wireless printer and I am totally new to this, so sorry if this is a stupid question... but there no way to transfer files from the PC card slot in a wireless configuration?  I'm totally confused...

  Hello

  If your printer is connected to the network or wireless network, you must access it through the IP address.

  Find the IP address of the printer. You can do this by clicking on the network icon on the front panel of your printer.

  Open Windows explore and type \\xxx.xxx.xxx.xxx"where xxx.xxx.xxx.xxx is the ip address of the printer.

  You will see the memory card slot there.

  You can do a "map network drive" to it if you want your printer card slot to be registered permanently.

• Windows 8 scanning on officejet 8500 has more

  After the upgrade to Windows 7 to 8, I am unable to scan using my OfficeJet 8500 has more.  Downloaded the latest troubleshooting and printer seems to be installed, and is the default.  I am able to print, but when I go to print Center and select the option analysis, I get an error message that the printer is not installed.  Same thing happens if I try to trigger a sccan of Acrobat 9 pro.  When I I select the printer from the drop-down list at the bottom (only one), I get an error that there is a network error.  Monitoring of the parameters of the firewall enabled (by default the firewall windows at this point) does not measures on site, in case of problems.  Tried to remove and reinstall the printer, but also the re-launch of the connection Wireless to the printer, No go.

  Am able to print wireless without problem, it's just scanning it is a problem.

  Hello TainoTechy,

  You will need to uninstall the instances of the Officejet pro 8500 Control Panel

  just start typing Control Panel , which is expected to open the Control Panel window.

  Click uninstall a program , which is under "programs".
  Locate for HP Officejet Pro 8500 has "entries and Uninstall the."
  After all programs associated with HP Officejet Pro 8500 has "are uninstall, you can restart the PC."
  Download and install the software for the same thing using the link below...

  OfficeJet 8500 software to win 8

  Kind regards
  Jabzi

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