HP 8600 Pro Premium: 8600 Pro Premium connected to the cable network shows as not connected on the list of devices

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• I use a Toshiba Windows 10 computer to manage my Itunes account.  I have an Iphone with IOS 9.2 6.  When I connect to Itunes and connect my phone to the computer, it does not appear in the list of devices.  Help?

  I have a 6 Iphone with IOS 9.2 and when I connect it to my computer Toshiba P75-A7200 with Windows 10 - and I connect to my Itunes account, my Iphone does not present as a listed device.

  Can someone help me?

  http://lmgtfy.com/?q=iPhone+not+recognized

• Windows XP Pro unable to detect the USB mass device

  Original title: USB

  I have a Western Digital ("My Passport Essential" WD3200ME) portable mass memory. My PC is running XP Pro with all the latest news from the security of Ms. In the last year or two, I noticed that it becomes progressively difficult for XP to recognize my USB mass storage device - sometimes, he took a reboot and repeated the reconnection of the device before the device is recognized. MS updates, the more difficult this because to make a connection. When it fails to connect, I get this annoying Hardware Wizard, which constantly to appear, asking Windows to search for the correct driver. I also have an old Pro XP PC I have installed all the updates latest MS, but it has XP SP3 installed. The old PC has no difficulty to recognize and connect to the same USB mass storage device. So I have 2 PC Pro XP: does not work with the latest updates from MS that gives connection problems to my USB mass storage and the other XP Pro base. Even if I bought another USB mass storage, it would probably suffer the same problem. What do you think is the problem?

  One of the best USB debugging of sites I've come across is this:
     <>http://www.Uwe-Sieber.de/usbtrouble_e.html >
  Go about 1/2 to the bottom of the page and look for the section titled: "application for XP drivers.  Most likely, you just need to delete the file "infcache.1" and let it rebuild.

  HTH,
  JW

• OfficeJet 8600: Impossible to connect my computer to my HP Officejet N911a 8600

  I can't connect my printer to my computer.  He worked a few days ago and now is not.  I followed all the troubleshooting tips.  The wireless network test results say 'no problem found, Bravo on the installation of your printer.' I tried to uninstall the printer with the thought to add it back in, but no printer does not appear on the list of devices. I worked on it for 2 hours!  Help!

  Hello @TKinsella,

  Welcome to the Forums of HP Support!

  I would like to help you today to solve the problems of wireless communication that you experience when you try to install your HP Officejet Pro 8600 e-all-in-one printer on your computer Mac OS X 10.10. Thanks for your Test result of wireless network, including in your message. Because your machine displays "no problems found" I think that you are experiencing either a router or your Mac problem can "block" wireless with your printer, either due to a firewall or is not connected to the correct network. To solve this problem network can I please have you follow the steps below.

  Step 1: Check of connectivity:

  1. On your Officejet front panel, select the right arrow
  2. Select configuration
  3. Tap the network Menu
  4. Select View Network Summary
  5. Select the wireless mode
  6. Make a note of the IP address that appears
  7. On your Mac, open the internet browser
  8. In the address bar type in the printers IP address. Do not include the www.
  9. Search this site. A page for your printer should appear.
  • If a page for your printer correctly that means that with 100% certainty that your printer and your computer are "talk" to each other on the network. Therefore, there may be something on the Mac, blocking the printer from being reinstalled. Please disable the firewall that you have on your Mac and try to 'Add' your printer in return.
  • If a page for your printer is unable to display this indicates that your Mac and your printer communicate wirelessly. Please check on your Mac and confirm that it is still connected to the same network that is connected to your HP Officejet. Make sure that your computer and your printer are both connected to the network 2 GHz. If you have a double router broadband, it may be broadcasting a network of 2 GHz and 5 GHz network. Printers are not supported on 5 GHz networks. Also, make sure that your Mac is not connected to a network of comments. If you don't know how to check if your network is 2 GHz or 5 GHz, you may need to speak with your router manufacturer. If network settings are correct, proceed with the steps below.

  Step 2: Powercycle network:

  1. Start by unplugging the power cable to your router
  2. Once your router is unplugged, turn your printer off
  3. Then, shut down your computer
  4. After 30 seconds to 1 minute, reconnect your router back in
  5. Then, turn on your printer
  6. Turn on the computer

  After a few moments, your internet connection will return. Please check on your Mac and you're able to navigate to Web sites before you continue. Once your network working again please collect IP address, your printer off. Once you try the IP address to open the printers again site on the Mac. If a website opens successfully, try adding your printer to your Mac.

  Please reply to this message with the result of your troubleshooting so far. Please let me know if you are able to open the printers (browser EWS) site. I look forward to hear from you!

• More OfficeJet Pro 8600 - Apps error - "connection error".

  Hello

  Newbie question maybe, but it made me a bit puzzled.

  I have a HP Officejet Pro 8600 Plus on a wired connection to my router/ADSL modem from the sky, using a static IP address.

  When I go in Apps he pulls the bottom of the list of Apps installed OK, but when I select one from the printer control panel it trying to connect, and then generates an error.  I don't see a place that I have to configure anythign.

  I have a woerkign hp ePrint Center account, ePrint works (finally!) when I send docs to my address email eprint, and also via Google Cloud Print and Apple AirPrint.  While it's not ruining my life, I would like all the functions of the printer to work :-)

  I can print to a network folder, as long as it is on a PC, even if my SIN, it will not print to for some reason, but I guess that's another question :-)

  Any help is greatly appreciated!

  MF668

  Hi MF668.

  Try to define an alternative DNS and check if that can help you:

  1. Tap the wireless on the top of the screen of the printer and look for the IP address is.
  2. Access to the IP of the printer through the web browser on your PC.
  3. Click the network tab.
  4. Under Wired click IPv4.
  5. Under the DNS Configuration, select manual.
  6. Set the address preferably as 8.8.8.8
  7. Set the e-mail address alternative as 8.8.4.4
  8. Click on apply to confirm the change.

  Now, turn the printer off and turn it back on and check for the difference.

  Shlomi

• OfficeJet Pro 8600, more than 8600: Airprint loses connection

  After turning on the printer, I can use airprint on Mac or iPad for 1 minute about. Then the connection is lost.

  Printer is NOT in the list of Apple airprint more.

  HP working on a solution, or I change something?

  Hey @phterhorst, welcome to the Forums of HP!

  I'd love to help you with your JO 8600. I understand your description that you are only able to print using the AirPrint feature for about a minute then the printer is no longer available. It seems to me like a problem with the network connection between the router and the printer. Please first take a look at the document following and well it works sometimes and you can't see a message as mentioned here, the steps can help: what to do if you see a "No AirPrint Printers Found" message on my Apple device? What happens if I experience problems when I try to use AirPrint?

  If the problem persists, in order to isolate the root cause of the problem is the router or not, I recommend allowing the direct wireless and put your devices on the network printer. This isn't my proposed solution, just a test to see if the devices maintain a connection when we eliminate the router. Here is some information on Direct wireless and how to connect with this method.

  Let me know how it goes. If the original document of AirPrint helps you solve the problem, please be sure to mark your post as solved by clicking on the accept button Solution below.

  See you soon!

• OfficeJet Pro 8600 loses wireless connectivity

  After sitting idle for a period ranging from a few minutes to a few hours, my 8600 OfficeJet loses connectivity with my DI-524 router. When this happens, the 8600 shows an IP from 192.168.0.128 (only the IP I never saw him show). I can not print from my computer Windows 7, check the ink levels or ping the 8600.

  I can restart the 8600 and all will be well (at the same IP address) until the problem recurs.

  I would try to set a permanent IP address to the printer.  The router know not how to deal with the printer might not go to sleep and could end the connection.  In my view, affecting an address permanent IP will correct this.  You can choose an IP address outside DHCP-range routers. You can check the routers web page to see what this beach is to guess just using a maximum of low IP (maybe try 192.168.0.254 or 192.168.0.5).

  PS. It seems that the router DI-524 is an older router.  Have you updated the firmware on it lately?

• 8600 premium: Premium HP8600 loses the connection to the network

  First... I lived all the troubleshooting steps.  I've uninstalled and reinstalled the software, run the Connection Wizard (5 times now) and the printer frimware is up-to-date.  It was the weekend last everything is done.  Press this weekend, and the printer is not found.  Simply disappeared.  It did when we first bought the printer, but then it stopped after reinstalling everything.  When I reset the router it reconnects and works... for a bit, then disappears.  Router is ok, that we have the internet and the printer says it sees the router.   Thanks in advance...

  These settings are to set up your wireless printer to stay connected to your router, wireless devices stay better connected and makes your router secure and hack proof.

  1. Set a static in the printer IP address (click here) outside the range of the DHCP of the router (check your manual). It is for Linksys routers, but can be used for all routers. Check your DHCP range and change this first if necessary. More Help Wireless Printing is here (Windows solution 4, static IP).
  2. In the printer, verify that "Auto off" is disabled.  Use the built-in webserver (EWS) by visiting the printer address IP address in the address bar of your browser, click on settings tab/Auto Off. Or use the printer, printer Home Page (EWS) Wizard. Also check the properties of your printers.
  3. If the printer supports and has IPv6 enabled, disable the IPv6 option in the printer.
  4. If necessary and you have assigned a static IP address, try using for the preferred DNS Server 8.8.8.8 and 8.8.4.4 at the level of the auxiliary DNS server.

  In the router: (refer to the manual of your router for more information)

  1. Use a fixed wireless channel as the 1, 6 or 11, never 'auto', try channel 1 first then the rest.
  2. Set the router to 20 Mhz only or 145Mbps router function.
  3. Always use WPA2-AES encryption (personal), but you can try the "mixed" mode
  4. Disable the WPS and never use it and disable the UPnP for the security of routers. No one can hijack your system now and help with wireless connectivity (if you want to know why, research on the web).
  5. If you have a router dual band (2.4 Ghz and 5.0 Ghz bands), make sure the SSID is NOT identical, they must be different for all the bands, even for networks without comments.
  6. SSID broadcast should be enabled.
  7. Save all the settings. Food at the same time, wait 2 minutes.  Power on router wait 2 minutes.
  8. Marketing the printer and check that it reconnects to the router.

  Windows 7/8/8.1 is discovered the system on or off?

  1. Control Panel/Network and Internet/network and sharing Center / advanced sharing settings.
  2. Under home or work (current profile) / network discovery.
  3. Select "Turn on network discovery" and save the changes.

• OfficeJet Pro 8600 Plus: network capability are not available

  Dear Sirs,

  The Officejet Pro 8600 Plus has already been set for a wireless connection. It was primarily used with the USB port.

  We've tried lately set up the wireless connection, and we couldn't.

  We received the message: network capabilities are not available.

  We could not move forward.

  We tried the factory reset, buit didn't work.

  I appreciate your help to resolve this isse.

  Concerning

  Ibrahim

  Please come back to me @Shahin_ij. I think the printer reset will solve the problem. I'll send you a PM (private Message), but before I do, please see the HP Privacy Statement.

  This privacy statement informs you of our privacy practices and the choices you can make about the way information about you and your online activity is collected and how that information is used. This statement is available on our homepage at the bottom of each web page of HP and HP.com.

  There are a growing number of messages in this forum and elsewhere in the internet with the steps to do a reset on different printers.  Reset to will sometimes fix problems, so resetting is not the issue.

  A few resets require you to enter key combinations to open special menus on your printer that you were supposed to never access.  These special menus are used by developers and staff support for debugging of problems, but they are not intended for inexperienced users and can have unexpected results.  A wrong button push and you might no longer have a printer, but rather an expensive paper weight.  On top of that, if you happen to the 'brick' the printer in this way, it is considered as customer induced damage and voids the warranty automatically. These resets are only intended to be distributed and used as a last resort and under the direct instruction of a representative of the HP technical support. They should not be made lightly!

  Reset the printer: what you need to know

  Please check the little envelope on the upper right of the forums page to check your Inbox of Forums.

  

• OfficeJet Pro 8600 - find IP address on the touchscreen

  On my Officejet Pro 8600, how can I find the IP address on the screen touch printer?  Thank you.

  "View the network settings" menu of the façade

• HP Officejet Pro 8600 no possibility to configure the Port

  My OS is Win 8.1 (last version), latest version of the printer driver, last wizard to install printers used.

  My first printer "HP Officejet Pro 8600" folling down on the issue of the screen. I'm doing a swap with the same model, I have to uninstall and reinstall the full with Wizard, now I have some difficulties to recognize the printer.

  -Shortly, no communication!

  -A few times, printing find after printer communication error.

  If I go to "Properties/Port/port" I got "Error Message.

  > An error occurred during port configuration.

  > The file name, directory name or volume label syntax is incorrect.

  Could be a former key stay in the registry (with the old link to the printer)

  I have to uninstall and reinstall the wizard fuul without success.

  Now the analysis feature does not run and printing run with delay.

  Major Remarq:

  I have no problem with MAC OS 9.x to 10.10.1

  Thank you very much in advance for your support

  Hello

  The port must not be changed that way but through the HP software, it is managed by the software and such a mistake is planned during the attempt to change the port...

  Try opening the HP Officejet Pro 8600 software, and then click the Utilities.

  Click Update IP address and type the IP address of the printer, which can be found by clicking on the icon wireless/network at the top of the Panel before you the printer.

  Click on save and confirm, then close and reropen the HP software,.

  What happens when you try to scan now?

  It'll work, or is there a specific error or behavior?

  As well try now the doctor of printing & scanning HP, it is listed under the Utilties batn so, follow the steps on the screen by selecting the difficulty of analysis and let me know the results if you are still having problems.

  Shlomi

• OfficeJet Pro 8600 Plus N911G: Cannot use the Scan to PC, option on my printer

  I recently updated from Windows 8.1 for Windows 10 and had to reinstall my printer drivers and software.  Since doing so, the office of my printer scanning function did not work.

  When I use the option on the printer, I get the message that no computer I'm done to open the HP printing software, select the scanner actions and select manage the scan of the computer.  The only thing is that twhen, I go to the HP folder in my Start menu, there is no installed printer HP software.

  I went to the page support and download the complete software solution for my printer and ran the installation, but I still do not have anything that will allow me to select the actions of scanner, and then select manage the scan of the computer.

  I even tried to use HP Print and scan v4.7 doctor.  He said full software solution is not installed on my computer and it gives me a button to click to download the software, and it is said that it downloads all the 123 file meg, then it gives me an error download failed message and offers try again immediately, but it fails every time.

  My printer is connected to my PC via my WIFI router.

  Hey there,
  Try the next step, I believe that this will help you overcome the problem.
  1. remove the printer driver of "devices and printer" which is located in Control Panel.
  2 Download this file (http://ftp.hp.com/pub/softlib/software12/COL40120/bi-108858-4/OJ8600_1315-1.exe), which is the solution full HP JO 8600 series.
  3. extract the contents of the file.
  4. open the "Utils" folder and choose the folder 'x 64', inside you should be able to locate a file called "RemovePreInstalledDrivers" > once you open this file black screen opens, wait for it to close, then move to the next step.
  5. go to the main folder where you have already extracted the software and right click on the file x 64.msi (name is most likely your printer model), then choose the Option "repair". > Subsequently, you will be asked of preformed a reboot. (Incase you will get a Messege saying "this action is only valid for products that are currently installed" simply double-click the file instead)
  6. after the restart, the head disk Local C/ProgramFiles/HP/PrinterModelFolder/bin/USBSetupLuncher and double click it.
  7 start the installation, choose the wireless option.

  Who should add the scanner to your imaging devices.
  Best Of luck ~

• My pro iPad connects to the WIFI, but loses connectivity to drops in use.  My other IOS devices (iPhone, macbook, etc.) do not have this problem.  Ideas to solve?

  My pro iPad connects to the WIFI, but loses connectivity to drops in use.  My other IOS devices (iPhone, macbook, etc.) do not have this problem.  Ideas to solve?

  Hello BrooklynWM!

  I definitely want my iPad to stay connected to the Wi - Fi connection while I use it.  Thanks for posting that other iOS and OS X devices have no problem with the connectivity dropping.  We can try a few things.

  Would first go through the steps listed in this article: If your iPhone, iPad or iPod touch connects to a Wi-Fi - Apple Support Network

  Then if it does not help, you can check network settings with this: recommended for the WiFi routers and access - points Apple supported

  After trying those, if you still see the drop connectivity, make sure the iPad Pro is updated with iOS 9.3.2 and check to see if the connection when you are in a certain place, time, or one event happening elsewhere in the House.

  Best regards.

• Keyboard Smart ipad pro, lost connection

  Hello

  Why my smart keyboard sometimes lost connection with the pro 9.7 "ipad. Then after rebooting the ipad it works again. But its always like that. Is there any problem or how to fix it?

  Thank you

  Hi Budi73,

  Welcome to the communities of Apple Support! I'm sorry to hear that you are having these problems with your iPad Pro and your Smart keyboard. Since the Smart keyboard uses the contacts of the Smart connector on the side of your iPad Pro, if you are having problems with intermittent or loss of connections, you can check the contacts as described in the following article:

  Get help

  If your iPad Pro does not detect your Smart keyboard or you see an 'Accessory not supported' alert on your iPad Pro, make sure that there are no debris or plastic on the pins of the Smart connector on the keyboard or the Smart Connector on the iPad Pro. Also, try the following steps:

  1. Make sure your iPad Pro and Smart Keyboard are in a position to Type .
  2. Remove the Smart keyboard for your iPad Pro.
  3. Restart your iPad Pro.
  4. Reconnect the Smart keyboard.

  Use your Smart keyboard with iPad Pro - Apple Support

  Concerning

• How do you define a static IP address on an iPad Pro ethernet connection?

  How do you define a static IP address on an iPad Pro ethernet connection?  I use an ethernet USB adapter connected and lightning for USB adapter and it works very well for DHCP connections.  I'm at my lack of something?

  You can't control these things on an iPad, I'm sorry to tell you that.